Global Reservations Full-Time Sales Specialist

Pyramid Global Hospitality Reservation Sales Specialist

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About our property:

Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a "hospitality spirit" who may be thinking about a career change to join our team.

Position Overview

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

What Are We Looking For?

Essential Functions:

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, emails, trainings).
• Ability to learn and adapt to new systems and technological advances.
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). Complete additional training and ongoing development as assigned.
• Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
• Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Monitor and meet conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Core Competencies

• Profit Motivation and Sales Orientation
• Customer Service and Guest Relations
• Teamwork and Engagement
• Communication and Collaboration
• Multi-tasking, Decision-Making and Problem Solving
• Work Methods and Organization
• Proficient typing and computer skills

Qualifications

• Ability to work in a remote work setting with a quiet and free of distraction background.

• Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.

• Prior experience in hotel and sales required.

• Strong internet with hot spot back up, dual computer screen required.

• Laptop and headset provided.

• Strong computer and typing skills with knowledge of navigating the internet and using various software programs.

• Excellent written and verbal communication skills.

• Strong organizational and time-management skills.

Position Specifics

• Hourly wage: $15/hour.

• Hours subject to change based on business/call volume needs.

• Current Hours of Operation:
• Monday to Friday: 6:30AM – 11:30PM CST
• Saturday: 8AM – 10PM CST
• Sunday: 9AM – 8PM CST

Compensation: $15.00 - $15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.