Support Specialist

Eviction Support Specialist

Avenue5 is growing, and we are in search of an eviction support specialist to join our dynamic team of Fivers!

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind

Summary of Responsibilities

The eviction support specialist is responsible to ensure consistency, accuracy and compliance with local county and state eviction processes while minimizing legal risk to Avenue5 through quality control, training and on-going operational support.

Primary Responsibilities and Objectives

• Conduct monthly training sessions for new hires on Avenue5's Colorado eviction protocol, ensuring consistency and compliance across the region.
• Provide additional training to onsite teams on drafting legally compliant notices, including notice requirements and best practices.
• Review all non-payment of rent eviction packets for accuracy, completeness, and legal compliance before submission to local counsel.
• Serve as the primary liaison between onsite operations and local counsel regarding eviction-related matters and county- or city-specific legal requirements.
• Research, interpret, and implement new Colorado legislation, and local ordinances impacting property management operations. Develop standardized processes, training materials, and operational guidance to ensure company-wide compliance.
• Monitor legal updates issued by local counsel and the Apartment Association of Metro Denver (AAMD), including state of emergency orders, legislative changes, and regulatory updates. Communicate all applicable changes to Regional Managers, Vice Presidents, and onsite teams, and provide guidance on implementation.
• Track annual increases and other regulatory changes affecting Colorado properties, ensuring operational teams receive timely updates.
• Partner with Regional Managers and Vice Presidents on client-specific projects, including delinquency reporting, portfolio analysis, and eviction-related initiatives.
• Facilitate weekly delinquency and eviction review calls with high-focus properties, providing guidance to Property Managers and Assistant Managers on delinquency management, notice requirements, and next steps in the eviction process.
• Conduct bi-monthly meetings with VPs to review delinquency trends, eviction activity, compliance updates, and operational concerns.
• Meet weekly with local counsel to review active eviction cases, discuss case strategy, resolve issues, and ensure timely progression of legal matters.

Lead dedicated weekly eviction review meetings to discuss active cases, legal developments, and property-specific challenges

Education and Experience

High School diploma or equivalent is required. Bachelor's degree is preferred.

Three to five years of property management experience is required

Prior experience in Yardi or another equivalent property management system is required

Knowledge of resident ledgers and understanding of move out statements

Skills and Requirements

High degree of initiative and problem-solving ability

Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines

Ability to write reports, business correspondence

Excellent written and verbal communication skills

Strong interpersonal skills to communicate with all levels of management effectively and sensitively

Ability to work independently and prioritize effectively in a fast-paced environment

Ability to cope and defuse situations involving angry or difficult people

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling

Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays

Environment

Exposure to the environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

Ability to lift, push, and pull up to 25 pounds

Hearing and visual ability to observe and detect signs of emergency required

Must be able to sit, stand, reach, bend, and stoop for extended periods of time

Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Perceiving the nature of sounds at normal speaking levels with or without correction

Ability to receive detailed information through oral communication, and to make the discriminations in sound

Visual requirements including color, depth perception, and field vision

Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.