ServiceNow Technical Lead

$80-$100 per hour

Remote, ON

Contract

Duration: 12-month contract with Extension

Job Description:

• Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization

• Identify opportunities to improve the quality of the data in the CMDB

• Troubleshoot, debug and enhance existing CMDB interfaces

• Develop and maintain a technical project plan, including key milestones and provide regular status updates

• Create ServiceNow epics and stories

• Document key technical decisions, issues, and enhancements through the entire development lifecycle

• Report on the status and progress of development work

• Work with the support team to ensure an effective transition from development to the operational environment

• Provide technical guidance and subject matter expertise to various stakeholders throughout the life of the project

• Communicate and collaborate effectively with project team members and key stakeholders across all project phases

• Identify opportunities to leverage ServiceNow automation/AI capabilities to improve CMDB data quality and operational efficiency, subject to applicable Bank policies, approvals, and platform licensing.

• Other related activities and deliverables as required

Experience:

• A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations

• A minimum of five (5) years of recent demonstrated experience with ServiceNow CMDB

• Demonstrated, hands-on experience with the ServiceNow CMDB data model, CI lifecycle and relationship mapping, including Discovery/Service Mapping, and integrations impacting the CMDB (as applicable)

• Demonstrated hands-on experience with CMDB data quality governance, including KPIs, controls, reconciliation and normalization

Additional Required Skills:

• Demonstrated ability to use data and information to inform problem solving in relation to buildingsystems and infrastructure

• Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks

• Demonstrated experience working and leading discussions with a broad set of stakeholders

• Demonstrated experience with ServiceNow automation and AI features (where licensed/approved),applied to improve operational efficiency and data quality

• Knowledge of governance requirements for automation/AI solutions in regulated environments, includingprivacy, security and auditability controls

Education:

• University degree or college diploma in a related field

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.