Community Operations & Resident Experience Manager

This helps us understand how you work best and ensures alignment with the role and our culture. At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: Training Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Vacation Sick Floating Holiday Holiday Schedule Referral Bonus Program Leasing commissions, Renewal commissions, and Quarterly Bonus Program How does Morgan Group benefit you? Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You’ll Do Essential Job Functions: Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following: Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered and well-staffed manner. Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard. Supervise the Office Team Members. Supervise, with the assistance of the Lead Maintenance, the Service Team Members. Create, maintain and encourage excellent resident relations . This includes but is not limited to the following: Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints. Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization. Maintain and/or create a resident renewal program. Create a sense of community with the residents and the community. Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following: Meet daily with Lead Maintenance. Monitor the timely completion of all service requests. Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc. Monitor and perform annual inspections that are required by the City, County or State. Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current. Maintain and manage the financial responsibilities on the community. These include but are not limited to the following: Adhere to the Community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or MORGAN senior management team. Assess the move out condition of apartments to prepare the final account statement. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing in a timely and prudent manner. Manage and monitor all rental collection on the community. These include but are not limited to the following: Collect rent in a timely basis per the lease contract. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite. Ensure compliance with Community Policies and lease agreements. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc. Responsible for all personnel issues on the community by following the MORGAN standard. These include but are not limited to the following: Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President. Monitor daily work and professional growth of all Team Members. Schedule and monitor vacation, holidays and sick time for Team Members on the community. Ensure all team members comply with MORGAN’s dress code. Complete meaningful annual performance reviews with all team members. Ensure required training is completed by all team members. Comply with all training requirements set forth for this position. Manage, create and monitor the marketing of the community. These include but are not limited to the following: Drive qualified traffic to the community. Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner. Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates. Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements: Will need to be on feet (33% to 100%). Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community #J-18808-Ljbffr The Morgan Group