Dispatch Service Representative (Nights and Weekends)

Velocity Trade Partners is hiring a remote Dispatch Representative, with pay of $20 to $25 per hour plus performance incentives. You will work nights and weekends and own the ServiceTitan dispatch board for one or more of our residential service brands and make real-time calls that directly impact technician productivity, customer experience, and same-day capture. Who You Are You take pride in keeping a busy operation moving when everything wants to fall apart at once. You believe great dispatch is half logistics and half customer care, and you bring both. You love the daily puzzle of fitting jobs, technicians, drive times, and capacity together. You stay calm under pressure, the kind of dispatcher technicians and supervisors both want on the board during a hectic Friday. You are tech-savvy and comfortable bouncing between ServiceTitan, phone systems, texting platforms, and routing tools. You bring at least two years of dispatching or scheduling experience and hands-on ServiceTitan proficiency. Who We Are Velocity Trade Partners operates a growing portfolio of residential service brands across the country. Our Dispatch Representatives sit at the center of daily operations, keeping technicians moving, customers informed, and revenue producing. We are building a national service network where dispatch decisions directly impact technician paychecks and customer satisfaction. We offer real career paths into senior dispatch, dispatch supervision, operations leadership, and corporate roles. What You Will Do Each Day Coordinate and dispatch service technicians across multiple markets based on job priority, technician skill, location, drive time, and capacity. Run the ServiceTitan dispatch board in real time, moving jobs, optimizing routes, and adjusting assignments to maximize billable hours and on-time arrivals. Communicate with field technicians by phone, text, and chat to confirm job details, parts needs, and customer notes before each call. Proactively call customers with ETA updates, delay notifications, and arrival confirmations to protect the customer experience. Track job progress throughout the day, flag at-risk calls, and reroute or elevate before delays turn into complaints. Maintain accurate records of job statuses, technician activity, dispatch notes, and customer updates in ServiceTitan. Work night and weekend hours. Why You Will Love Working Here Pay of $20 to $25 per hour, plus performance incentives. Full-time remote Dispatch Representative role with year-round work. Weekly pay via direct deposit. Health, dental, and vision insurance available after one month. Paid training and onboarding, plus paid time off and paid holidays. Career growth path into senior dispatch, dispatch supervision, and operations leadership. #J-18808-Ljbffr