Senior Product Manager

Senior Product Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZAIDYN is ZS' high growth product portfolio covering Commercial, Medical, Patient Engagement and Clinical verticals. The product is used by many 25 Large Pharma and Emerging Pharma and deployed to hundreds of thousands of Sales Reps across 70+ countries. ZS has been a pioneer in several areas with 40+ years of history and a strong reputation.

Incentive Compensation (IC) is one of the largest and most consequential commercial functions in Large Pharma, managing $Bs in annual payouts across hundreds of plans and tens of thousands of sales reps. Our IC product team is embedding agentic AI into the core of plan design, operations, and field support workflows, and this role is central to turning that roadmap into shipped, adopted capability.

Responsibilities:

• Own the requirements and delivery roadmap for one or more IC capability areas (e.g., plan design, sales crediting, eligibility and roster management, data prep and reconciliation, goal-setting, or field inquiry/support)
• Translate high-level business and client requirements into detailed, engineering-ready requirements, user stories, and acceptance criteria
• Partner with AI/ML and data engineering to scope agent-enabled features within your capability area: define the job to be done, tool and data access needs, evaluation criteria, and audit/traceability requirements
• Conduct discovery directly with client IC and commercial operations stakeholders to identify pain points, validate requirements, and prioritize backlog items
• Conduct requirements review sessions with engineering, design, and client success; manage and track requirement changes through delivery
• Participate in scrum ceremonies, providing clarity on requirements, resolving ambiguity, and signing off on acceptance criteria
• Work with architects and senior engineers to understand platform components, data models, and integration points relevant to your area, and how changes to them affect IC calculations, reporting, and compliance
• Support integration requirements with upstream and downstream systems relevant to IC (e.g., CRM/Veeva, alignment and roster feeds, sales data/Rx feeds, HR systems, MDM)
• Understand core IC data foundations — Rx (TRx/NRx/NBRx), claims, specialty pharmacy, sample data, alignment files — well enough to write correct, unambiguous requirements and evaluate downstream impact
• Track and monitor agent feature performance in production (e.g., accuracy, cycle-time reduction, deflection rate, FTE-hours saved) and feed learnings back into the roadmap
• Support new client implementations and migrations by ensuring capability design and documentation translate cleanly for professional services teams
• Communicate design decisions, trade-offs, and risks clearly to peers, engineering leadership, and client stakeholders
• Contribute to and, where relevant, help mentor junior product managers or analysts on the team
• Represent your capability area in internal roadmap reviews and, as needed, in client or industry-facing conversations

Qualifications:

• Bachelor's degree in business, a technology discipline, or equivalent practical experience; MBA or advanced quantitative degree a plus
• 8+ years of B2B SaaS or enterprise software product management experience, ideally in life sciences, healthcare, or a related regulated vertical
• Working knowledge of incentive compensation concepts (plan design components, crediting, quota/goal-setting, eligibility/roster management) or demonstrated ability to ramp quickly in a complex domain
• Exposure to life sciences commercial data foundations — Rx (TRx/NRx/NBRx), claims, specialty pharmacy, sample data, alignment files — is a strong plus
• Practical understanding of how AI agents are built: tool use, retrieval, orchestration, and evaluation harnesses, and a pragmatic sense of where agents help and where human-in-the-loop is required, especially in regulated, audit-sensitive workflows
• Comfortable writing detailed, engineering-consumable requirements and user stories in an agile environment, and defending design decisions to architects and engineers
• Experience working with cross-functional teams spanning engineering, design, data science, professional services, and client success
• Experience engaging directly with client IT/operations teams to elicit and validate detailed requirements
• Familiarity with system integration patterns (APIs, ETL, data contracts) relevant to enterprise SaaS platforms
• Strong analytical skills and comfort with data — able to reason through calculation logic, edge cases, and data quality issues that affect IC outcomes
• Excellent written and verbal communication; able to translate between business, technical, and client audiences
• Strong analytic and problem-solving ability; comfort with architecture diagrams, data flows, and detailed logic walkthroughs
• Initiative and drive to own ambiguous problems end to end
• Excellent organizational and task management skills across multiple concurrent workstreams
• Outward-centric mindset — grounding prioritization in customer feedback, usability studies, and measurable KPIs
• Genuine curiosity about the agentic AI space and how frontier model capabilities are changing what's possible in enterprise workflows
• Ability to work effectively across global, cross-office teams
• Client-first mentality, intense work ethic, and a collaborative, problem-solving approach
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have