Medical Receptionist

Job Description

Job Description

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors at Ohio Foot & Ankle Specialists. This role is responsible for delivering exceptional customer service while performing administrative and clerical duties that support efficient office operations. The Medical Receptionist ensures accurate scheduling, registration, insurance verification, and communication to create a positive patient experience.

Essential Duties & Responsibilities

Greet patients and visitors in a professional, friendly, and timely manner

Answer multi-line phone system and direct calls appropriately

Schedule, reschedule, and confirm patient appointments

Verify insurance eligibility and benefits

Collect co-pays, deductibles, and outstanding balances

Maintain accurate patient demographic and insurance information in EMR

Scan and upload documents into patient records

Manage patient check-in and check-out processes

Ensure HIPAA compliance and maintain confidentiality

Coordinate with clinical staff to ensure smooth patient flow

Assist with referrals, authorizations, and medical records requests

Maintain a clean and organized front office environment

Perform other administrative duties as assigned

Qualifications

High school diploma or equivalent required

Minimum 1 year of medical office or customer service experience preferred

Knowledge of medical terminology preferred

Experience with EMR systems preferred

Strong communication and interpersonal skills

Ability to multi-task in a fast-paced environment

Basic computer proficiency (Microsoft Office, email, scheduling systems)

Professional demeanor and positive attitude

Physical Requirements

Prolonged periods of sitting and standing

Frequent use of computer and telephone

Ability to lift up to 15 pounds occasionally

Work Environment Fast-paced medical office setting

Frequent interaction with patients, providers, and staff

Compensation

Compensation is based on experience and aligned with internal equity and organizational budget guidelines.

Equal Employment Opportunity Statement

Ohio Foot & Ankle Specialists is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.