Clinical Coordinator II/RN

Clinical Coordinator II/RN

Reporting directly to the Director of Clinical Operations, Clinical Coordinator II - Registered Nurse II, assists physicians with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care and clinical protocols as needed in the Department of Neurological Surgery at Columbia University Medical Center.

Responsibilities

• Clinical Care & Patient Management
• Perform comprehensive neurological assessments and monitor changes in patient status, escalating concerns to the neurosurgical team as appropriate.
• Provide preoperative education and preparation, including completion of surgical checklists, coordination of imaging and laboratory testing, and verification of surgical readiness.
• Conduct postoperative assessments, including wound evaluation, drain management, pain assessment, and complication prevention.
• Perform postoperative follow-up calls and telehealth check-ins within one week of surgery to assess recovery and reinforce care plans.
• Deliver patient and family education regarding diagnoses, treatment plans, medications, mobility restrictions, recovery expectations, and home care needs.
• Conduct physical assessments within the scope of nursing practice.
• Administer medications and immunizations as appropriate.
• Support symptom management through telephone, MyChart, and in-person triage.
• Care Coordination
• Collaborate with neurosurgeons, neurologists, rehabilitation specialists, social workers, case managers, schools, skilled nursing facilities, and other healthcare providers to ensure seamless care transitions.
• Coordinate referrals, diagnostic testing, imaging studies, and follow-up appointments.
• Communicate test results and treatment recommendations to patients and families.
• Coordinate transportation services in compliance with Medicaid Transportation System requirements.
• Partner with Orthotics and Rehabilitation Services to ensure appropriate bracing, postoperative care, and follow-up.
• Interface with rehabilitation facilities to facilitate admissions for specialized patient populations, including dorsal rhizotomy patients.
• Assist with medication renewals and prior authorizations as needed.
• Patient Outreach & Education
• Conduct proactive patient outreach to ensure continuity of care and compliance with follow-up recommendations.
• Communicate plans of care to patients, families, and interdisciplinary teams.
• Develop and maintain educational materials and patient resources.
• Promote patient and family satisfaction through compassionate, patient-centered care.
• Documentation & Electronic Medical Records
• Obtain comprehensive patient histories and perform detailed chart reviews.
• Document assessments, interventions, patient communications, and outreach activities accurately and timely within Epic.
• Maintain patient tracking lists and follow-up workflows within the EMR.
• Review and manage in-basket messages, health maintenance updates, immunization records, and clinical communications.
• Quality, Safety & Compliance
• Ensure adherence to infection prevention and control standards.
• Participate in quality improvement initiatives, evidence-based practice projects, and patient safety programs.
• Support ongoing clinical operations and departmental protocols.
• Assist in managing urgent and emergent patient situations in collaboration with the care team.
• Administrative & Operational Support
• Assist with pre-certifications and prior authorizations for procedures, medications, and diagnostic testing.
• Travel with Dr. Oh to off-site clinics approximately once per week.
• Participate in required departmental, divisional, and multidisciplinary meetings, including Pediatric Neurosurgery and Orthopedic Spine team meetings.
• Complete required organizational and departmental training.
• Review and maintain competency in new and existing clinical protocols.
• Support research initiatives, including patient enrollment in registries and obtaining photo/social media consents.
• Participate in projects aimed at improving patient engagement and the overall patient experience within Pediatric Neurosurgery.
• Precept and mentor new clinical staff, including Medical Assistants, LPNs, and junior nursing staff.
• Float to other clinics as operational needs require.
• Perform additional duties as assigned.

Minimum Qualifications

• Bachelor's degree in Nursing or equivalent in education and experience, plus 2-4 years of related experience.
• BLS certified.
• Current New York State RN license.

Other Requirements

• Ability to work indoors in an environmentally controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.
• Ability to perform sedentary work primarily involves sitting or standing for long periods of time.
• Travel between clinical sites may be required depending on need.
• Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbents are expected to perform and/or assist in emergency care and/or first aid as needed.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.