IT Support Technician Field Services
Prequel Solutions
Prequel is seeking an IT Field Support Technician for a contract-to-hire opportunity with a well-established organization in the Canton, Ohio area. This role is ideal for someone early in their IT career who enjoys hands-on technical support, working directly with end users, and being out in the field supporting multiple locations.
This position supports a regional branch network across Northeast Ohio, with occasional backup support in the Columbus region.
What You'll Do
- Provide hands-on support for desktops, laptops, printers, network hardware, and business applications
- Troubleshoot and resolve technical issues for branch and office end users
- Support installation, setup, and replacement of devices across multiple locations
- Assist with rollouts of new or upgraded hardware and software
- Partner with internal IT team members on troubleshooting, projects, and process improvements
- Complete departmental documentation and support-related paperwork
- Participate in project-based work involving equipment upgrades and implementations
- Provide cross-training and support to team members as needed
- Participate in an off-hours on-call rotation and occasional after-hours project support
What We're Looking For
- Strong customer service and communication skills
- Experience troubleshooting hardware, software, and end-user technology issues
- Working knowledge of Windows 11 and Windows Server 2019 / 2022
- Basic network troubleshooting experience, including DHCP and basic network configuration
- Ability to work independently and manage support needs across multiple branch locations
- Reliable transportation and willingness to travel locally as needed
Preferred Background
- 1–3 years of IT support, desktop support, field support, or technical support experience
- Experience supporting users in a multi-site environment
- Comfortable with a mix of day-to-day support, device installations, and project-based work
Additional Details
- Onsite role based in the Canton, OH area
- Supports multiple branches throughout the region
- Reimbursable local travel required
- Occasional travel may be needed for training, special projects, and business continuity support
- Contract-to-hire opportunity with long-term potential
Vacancy posted a month ago
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