Director of Clinical Operations

Company Overview

Urology of Virginia is dedicated to improving the lives of our patients through exceptional urological care and service. With a long history of serving Hampton Roads and northeastern North Carolina our team of board-certified urologists and skilled healthcare professionals is committed to providing comprehensive high-quality care in a compassionate and patient-focused environment.

Driven by our Core Values we are committed to creating a culture of professionalism teamwork accountability and excellence. Every team member contributes to exceptional patient experiences strong teamwork and high-quality care.

Employee Core Values

People First Delivers exceptional customer service by putting patients first approaching challenges with a problem-solving mindset and consistently demonstrating professionalism compassion and respect for everyone

Be Accountable Consistently reliable and hard-working demonstrating strong accountability and deep commitment to achieving responsibilities and goals

We Before Me Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goals

Pursue Excellence Expects projects and demonstrates excellence through consistent attention to detail in everything they do

Communicate Well Consistently delivers clear concise and professional communication across all interactions

Job Overview

The Director of Clinical Operations leads clinical operations across our multi-site specialty practice ensuring safe efficient high-quality patient care. This role develops clinical leaders strengthens workflows and staffing improves patient access and performance and supports the continued growth of the practice.

Duties and Responsibilities

Clinical Operations and Patient Care

Ensure clinical operations consistently support safe efficient high-quality patient-centered care

Monitor patient flow access throughput scheduling efficiency clinical capacity and operational bottlenecks

Identify barriers affecting patient access and develop measurable improvement plans

Ensure appropriate staffing levels and skill mix based on patient volume provider schedules clinical needs and business requirements

Establish consistent clinical and operational workflows across locations

Monitor clinical incidents patient safety concerns and operational risks and ensure timely corrective action

Partner with clinical leadership to promote adherence to organizational policies and applicable regulatory requirements

Support initiatives designed to improve patient satisfaction communication service recovery and overall patient experience

Travel between practice locations as necessary to provide leadership evaluate operations and support teams

Leadership and Workforce Management

Lead recruitment onboarding performance management and retention strategies for clinical teams

Develop managers and supervisors into strong accountable operational leaders

Establish meaningful performance expectations and conduct regular leadership touch points

Address performance concerns promptly and consistently in partnership with Human Resources and organizational leadership

Foster a culture of accountability professionalism collaboration respect and continuous improvement

Monitor staffing productivity overtime vacancies turnover and workforce trends

Develop staffing models that balance patient needs employee capacity provider schedules quality and financial responsibility

Strategic Growth & Change Management

Lead operational implementation of new clinical programs services locations technologies and organizational initiatives

Lead change management efforts and ensure effective communication throughout the organization

Identify opportunities to expand clinical capacity improve access increase efficiency and strengthen patient services

Evaluate operational processes for scalability as the organization grows

Ensure new initiatives are implemented consistently and achieve operational objectives

Performance Management & Accountability

Establish clear goals and measurable expectations for clinical leaders

Conduct regular operational meetings and reviews with managers and supervisors

Recognize successful performance and reinforce accountability throughout the leadership structure

Escalate significant operational staffing compliance financial or patient safety concerns to executive leadership as appropriate

Requirements

Bachelors degree in nursing Healthcare Administration or related field preferred

5-10 years of progressive healthcare leadership experience preferably in a multi-site physician practice specialty practice ambulatory care setting or procedural environment

Experience in urology procedural medicine or another specialty practice strongly preferred

Demonstrated experience leading managers supervisors and multidisciplinary clinical teams

Demonstrated experience managing operations across multiple locations or departments

Experience developing staffing models and implementing operational improvements

Strong understanding of healthcare regulatory compliance quality and patient safety requirements

Experience using operational and performance data to identify trends address deficiencies and drive improvement

Demonstrated ability to manage competing priorities in a fast-paced healthcare environment

Skills & Competencies

Strong leadership coaching mentoring and team development skills

Ability to build strong relationships with physicians advanced practice providers clinical staff administrative teams and executive leadership

Expertise in workflow optimization process improvement and operational standardization

Strong problem solving decision making and conflict resolution skills

Excellent written verbal interpersonal and presentation skills

Ability to communicate organizational priorities clearly and consistently across multiple locations

Demonstrated commitment to patient-centered care employee engagement professionalism and continuous improvement

Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race color religion national origin sex age non-disqualifying disability history of military service genetic information or any other status protected by law. This policy applies to all employment practices including but not limited to recruitment employment assignments promotions reassignments or transfers disciplinary matters establishment of rates of pay or other compensation and selection for training programs.

Salary Description

$100000 - $120000

Required Experience:

Director