Revenue Operations Coordinator

Revenue Operations Coordinator

Join our City's Finance Department as a Revenue Operations Coordinator and play a pivotal role in keeping our community thriving. Under general supervision, the position in this class serves as the City's subject matter expert for assigned revenue programs, including Business & Occupation (B&O) taxes, utility taxes, State excise tax reporting, revenue collection, payment processing, and cash receipt operations. The position administers, maintains, and improves these programs and related systems. The position also serves as the City's liaison with State agencies responsible for business licensing and tax information systems and represents the City to local businesses that need assistance complying with the City's tax programs.

The position is also responsible for providing specialized leadership in Citywide revenue collection and cash handling practices. This work includes developing and maintaining procedures, coordinating banking and payment processing activities, supporting internal controls, conducting periodic cash handling reviews, and providing training and technical guidance to City departments.

The position is characterized by a high degree of independence, expertise, initiative, and leadership in multiple Finance Department revenue programs. The position is also required to develop and maintain important external relationships and communications on behalf of the City's interests. Some communications require the position to successfully explain requirements and gain cooperation from members of the business community and other external parties. The level of subject matter expertise, independent program responsibility, and scope of external relationships are beyond the contributions typically expected at lower levels in the Finance Department.

The City of Issaquah strives to be a diverse workforce that is representative of the community we serve. We value a variety of perspectives and life experiences and encourage people of all backgrounds to apply. Applicants are considered for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status under federal, state and local laws. We believe diversity and inclusion among our teammates is critical to the success of City operations.

Essential Functions

Business Taxes

• Administers, maintains, and continuously improves the City's Business & Occupation tax program, including the business tax information system and its interface with the State of Washington's Business Licensing Service. Participates in Statewide workgroups and professional associations addressing updates to the B&O tax administration, business licensing, and related model ordinances, and evaluates the impact of proposed changes on City programs and procedures.
• Ensures businesses conducting business in Issaquah are appropriately licensed, receive necessary filing information, and submit required City tax returns in accordance with City code.
• Issues tax returns, notices, and other communications; tracks payments; and administers collection and compliance activities.
• Responds to taxpayer questions and resolves account, filing, and payment issues.
• Performs desk and compliance reviews of submitted tax returns to identify errors, inconsistencies, and reporting discrepancies.
• Identifies complex compliance matters and coordinates with management, legal counsel, or other resources, as appropriate.
• Identifies unusual tax issues and works with businesses to bring taxes and licensing into compliance.
• Authorizes and implements account adjustments, additions, deletions, interest, penalties, and other changes related to tax liabilities.
• Records and reconciles tax revenues to the general ledger and subsidiary records.
• Prepares related monthly, quarterly, and annual fiscal and management reports and assists with revenue forecasting.

Utility Taxes

• Administers, maintains, and improves the City's utility tax program involving telecommunications and other utility providers.
• Serves as the utility tax information system administrator.
• Authorizes and implements account adjustments, additions, deletions, interest, penalties, and other tax-related changes.
• Notifies utilities of annexations, issues annual license notices, and oversees collection of taxes and fees.
• Analyzes accounts and reconciles revenues to the general ledger and subsidiary records.
• Prepares related monthly, quarterly, and annual fiscal and management reports.

State Excise Taxes

• Administers and prepares reporting for the City's State excise taxes.
• Prepares monthly excise tax reports required by the State.
• Monitors legislative and regulatory changes affecting excise tax reporting requirements.
• Prepares related monthly, quarterly, and annual fiscal and management reports.

Revenue Operations and Citywide Cash Control

• Administers and continuously improves Citywide revenue collection and cash handling practices, including cash receipt procedures, payment processing, online payment platforms, merchant services, banking activities, and related internal controls.
• Identifies and implements improvements to Citywide cash handling, revenue collection, and payment processing methods.
• Develops, updates, and maintains the City's Cash Handler's Manual and related procedures.
• Conducts periodic training for employees responsible for cash handling and revenue collection.
• Orders, controls, issues, and monitors official receipt stock, deposit supplies, and other revenue collection materials.
• Reviews Citywide revenue collection processes, including customer and departmental receipting, online payment portals, merchant services, payment processors, daily deposits, banking activities, and other revenue collection functions.
• Develops and implements internal control procedures to support compliance with established methods and requirements.
• Conducts periodic cash handling reviews and cash counts, including unannounced reviews when appropriate.
• Provides technical guidance to departments regarding revenue collection, payment processing, cash handling, and internal control practices.
• Provides daily onsite support for incoming mail, check and cash receipts, deposit preparation, banking activities, and other time-sensitive revenue operations.

Other Job Duties

• Prepares, reviews, records, and reconciles revenue-related financial records, journal entries, reports, and account activity supporting assigned programs.
• Assists with audits, public records requests, system implementations, testing, and special projects related to revenue operations.
• May provide technical guidance, training, or lead work assignments for other Finance Department staff.
• Performs other duties at or below the position's classification as assigned.

Qualifications

• Bachelor's degree in accounting, business administration, finance, public administration, or a related field and two years of progressively responsible work in governmental finance, revenue administration, or a related public-sector financial environment. Experience should include governmental accounting or financial systems, financial reporting, and administration of tax or revenue-related programs.
• Any other combination of education and experience that provides the required knowledge, skills, and abilities will be considered.
• Must be bondable.

Knowledge, Skills & Abilities

• Substantial knowledge of effective revenue collection, cash handling, payment processing, and internal control practices.
• Substantial knowledge of business tax database systems and information quality controls.
• Experienced knowledge of current governmental accounting principles and practices, including GASB standards.
• Experienced knowledge of double-entry accounting, governmental fund accounting, and financial systems.
• Experienced knowledge of internal control and account reconciliation practices.
• Knowledge of key municipal business and utility tax laws affecting tax administration, reporting, billing, and collection.
• Knowledge of banking services, merchant services, online payment platforms, and related revenue systems.
• Skill in applying accounting principles and methods to the preparation of journal entries, financial reports, reconciliations, and record controls.
• Skill in preparing detailed financial and statistical reports.
• Skill in interpreting and applying related laws, rules, regulations, City code, and policies.
• Ability to work under pressure and continual interruptions and to manage deadlines of both an immediate and flexible nature.
• Skill in the use of personal computers and varied software applications.
• Ability to develop and maintain effective working relationships and gain cooperation regarding sometimes difficult topics when working with officials, staff, local business owners and managers, financial institutions, State agencies, and the general public.
• Ability to formulate and design new work methods, forms, reports, and spreadsheets.