Executive Customer Service

Job Description Maintain Customer focus at all times and respond to customers’ enquiries/orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk. Work within agreed service levels, striving to exceed customer expectations. Take ownership of queries and proactively follow through to resolution. Ensure all customers’ queries are investigated and resolved; if appropriate, elevate issues to the Team Leader. Effectively use automated information systems. Maintain professional working relationships with internal and external customers, and colleagues. Adhere to agreed standards of quality and productivity, and process all orders/claims/queries with a minimum 98% accuracy rate. Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement. Assist in documenting any requirements information and process maps clearly and to the agreed standards. Update the client on the status of the order. Handle MIS, generate reports. Handle Complaints/escalations. Meet client requirements on time and effectively thereby winning their goodwill. Prioritize activities according to client requirements. Work as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate. Qualifications What we will be looking for in you : Customer Service Orientation Skills Team Player Time management and organizational skills Attention to Detail Ability to learn technical aspects of the Retail Information Service Industry. Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc Typing speed of minimum 30-35 words per minute. Preferably having experience in the customer service field. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Avery Dennison