Information Desk Receptionist

Summary

Join Our Team at Mercy Medical Center - Now Hiring an Information Desk Receptionist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities

The Information Desk Receptionist greets visitors according to the Department's Customer Service protocol. Listens to needs and responds to customer with appropriate badge and/or directions.

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• Must have a high school diploma or GED.

• Knowledge, Skills and Abilities:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

• Other Requirements:
• Customer Service
• Computer Literacy
• Greets all patients and visitors according to Department's Customer Service Protocol
• Listens while patient or visitor explains needed service
• Issues appropriate badge or pass
• Answers telephone according to Department protocol
• Calls Patient Transportation for wheelchair assistance
• Knows and accurately implements Visiting Policy
• Uses Meditech for patient room number/telephone print out
• Documents Visitor Exception Form
• Maintains a clean and organized Front Desk
• Problem solves whenever necessary
• Issues and maintains record of Complimentary Clergy Parking record
• Conducts visitor/badge count when requested

Min

USD $17.00/Hr.


Max

USD $23.80/Hr.


Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.