Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs Mental Health AMSAs provide support to the PCT team (Psychiatry, Psychology and Social Work services). This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Key Responsibilities Total Rewards of a Allied Health Professional Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility for healthcare and travel benefits, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Other assignments at this level include but are not limited to: setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and veteran needs; participating and provide input in problem solving on operational issues or procedures in team meetings/huddles, performing administrative follow up actions; includes pre-appointment telephone calls and post-appointment calls for those patients that are no-shows. Documents patient contact in the Computerized Patient Record System utilizing administrative progress notes Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on Agency needs. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00401-F Permanent Change of Station (PCS): Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $48877 – $63539/yr. What is the application deadline? Applications close on 2026-10-27. Who is eligible to apply? This position is open under the 'Fed Internal Search' hiring path. Related Searches Medical Support Assistant (Advanced), Medical Support Assistant (Advanced) jobs, Medical Support Assistant (Advanced) careers, apply Medical Support Assistant (Advanced), Medical Support Assistant (Advanced) in Alexandria, Medical Support Assistant (Advanced) jobs Alexandria, Medical Support Assistant (Advanced) in Louisiana, Medical Support Assistant (Advanced) jobs Louisiana, jobs in Alexandria, careers in Alexandria, jobs in Louisiana, federal jobs in Louisiana, government jobs Louisiana, jobs near Alexandria, Louisiana, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Alexandria, Department of Veterans Affairs, Department of Veterans Affairs jobs, Medical Support Assistance, Medical Support Assistance jobs, USAJOBS Medical Support Assistance, fed internal search jobs, Medical Support Assistant (Advanced) salary Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov #J-18808-Ljbffr U.S. Department of Veterans Affairs