AI Technology IT Support Specialist (Mid-Level)

Job order - J0726-0302 - Permanent Full Time Title AI Technology IT Support Specialist (Mid-Level) Category Analytics and Emerging Digital Technologies City Baltimore, Maryland, United States CGI Federal is seeking an AI Technology IT Support Specialist to support its enterprise AI initiatives for a large scale Federal Agency. This role ensures successful deployment, operation, maintenance, and governance of AI technology platforms. The specialist will provide end‑to‑end support including software licensing, infrastructure administration, user assistance, documentation, and adherence to governance frameworks. This role requires candidate to work 5 days per week at the client site in Woodlawn, MD. Job Responsibilities AI Software Licensing Management and AI Infrastructure Support Procure, track, and manage licenses for all AI related tools and software; ensure license compliance with vendor agreements, perform renewals and updates, and provide periodic status and usage reports. Configure and maintain servers, storage, and network components for AI workloads. Monitor system performance, availability, and security posture. Implement backup and disaster recovery strategies; conduct routine patching, maintenance, and upgrades; recommend infrastructure scaling as AI usage grows. End User Support for AI Tools Provide help desk and troubleshooting services for SSA AI users; assist with onboarding, access provisioning, and account management. Deliver user training and prepare instructional guides; respond promptly and professionally to user inquiries. Technical & User Documentation Develop and maintain technical documentation such as architecture diagrams, configuration details, and maintenance procedures; produce and update user manuals, FAQs, and training materials. Develop, implement, and maintain Standard Operating Procedures (SOPs) for AI system operations, security, data management, and user support. Support governance framework creation to meet federal regulations, SSA policies, and industry best practices; define and operationalize roles and responsibilities within the AI ecosystem; train staff on SOPs and governance processes. AI Reporting & Value Tracking Produce ongoing reports on AI usage, activity statistics, and code metrics; deliver quarterly reporting on measurable value gained by SSA through AI adoption. Submit weekly status reports; participate in recurring project meetings with SSA stakeholders; maintain clear documentation of communications and decisions. Required Qualifications Ability to obtain and maintain US Public Trust Clearance. Bachelor's Degree and 7+ years of IT experience. Experience administering AI supporting infrastructure (servers, networks, storage, cloud environments). Familiarity with AI/ML platforms, software licensing frameworks, and enterprise configuration management. Skilled in system monitoring, performance tuning, and security controls; background in backup and disaster recovery architectures. Help desk or technical support experience, ideally for specialized tools or platforms. Strong troubleshooting capabilities across infrastructure, software, and user environments. Experience developing technical documentation (architecture diagrams, configuration runbooks, SOPs). Understanding of federal IT governance, compliance frameworks, and operational controls. Local candidate with availability to work on site 5 days a week at the client site in Woodlawn, MD. Desired Qualifications / Non‑Essential Skills Prior experience supporting government agencies, especially SSA. Experience in regulated environments requiring strong documentation discipline. Familiarity with AI/ML operational models, pipelines, and lifecycle management. ITIL, Security+, Cloud+, or similar certifications. Compensation A reasonable estimate of the current range for this role in the U.S. is $79,600.00 to $156,700.00. Benefits Competitive compensation. Comprehensive insurance options. Matching contributions through the 401(k) plan and the share purchase plan. Paid time off for vacation, holidays, and sick time. Paid parental leave. Learning opportunities and tuition assistance. Wellness and well‑being programs. EEO Statement Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. #J-18808-Ljbffr