Voice IT Field Support Specialist

Job Description

Job Description

Job Description

The job duties of the IT Field Support Specialist are as follows:

- Conducts sites surveys; assesses and documents current site configuration and user requirements. 

- Analyzes existing requirements and prepares specifications for hardware acquisitions. 

- Develops hardware installation schedules. 

- Prepares drawings documenting configuration changes at each site. 

- Prepares site installation 

- Configures computers, communications devices and peripheral equipment. 

- Trains site personnel in proper use of hardware. 

- Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling 

- Maintain government and/or vendor-manufactured fiber optic/Ethernet cables telephone systems

, Required Skills

Minimum education and experience level: High school/GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience. 

- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. 

- Well-versed in installing windows, software, applications, antivirus and patches. 

- Demonstrated ability to read and understand technical manuals and schematics. 

- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). 

- Able to manage time and priorities effectively. 

- Able to work efficiently with minimal supervision. 

- Proficient in working with end-users remotely. 

- Familiar with Active Directory security and policies. 

- Excellent analytical and problem-solving skills. 

- Outstanding communication skills to relate with team members and support workers. 

Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management. Must be able to lift up to 50 pounds and able to drive a company vehicle. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

, Additional Details

This position requires a TS/SCI with a Full Scope Polygraph.

Company Overview: 
Vetegrity is an employee-focused small business, founded in 2008. We are passionate about supporting the missions of the Intelligence Community and the Department of Defense.  As a Service-Disabled, Veteran-Owned Small Business, we pride ourselves on our commitment to excellence and integrity in everything we do.

We offer competitive compensation and benefits to include:

• - Medical/Dental/Vision Insurance
• - 20 Days of Paid Time Off (PTO) + Federal Holidays
• - 401k with Employer Match
• - Profit Sharing
• - Tuition Reimbursement
• - Flex Spending Account
• - Life Insurance, Long Short-Term Disability
• - Pet Adoption Reimbursement
• - Annual Physical Fitness/Wellness Allowance
• - Supplemental Insurance
• - Employee Referral Program
• - Performance Incentives
• - On-The-Spot Rewards 

Other company-sponsored perks include after-hours events, logo apparel, holiday parties, and more!

 

Vetegrity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

, About Vetegrity

We’re always on the lookout for mission-driven individuals who want to work with purpose, grow with grit, and thrive as part of a team that values integrity above all else. Whether you’re a seasoned professional or just launching your career, Vetegrity offers opportunities to contribute to meaningful work and be part of a company that listens, supports, and invests in its people.
Browse our open roles below and find the one that fits your journey.