Customer Service Representative

Job Description

Job Description

Customer Service Representative

Based in Los Angeles, BD&J is California’s leading personal injury law firm, with over $2 billion recovered for our clients , and we are currently seeking a compassionate and professional  Customer Service Representative to join our team. As a key point of contact for new and existing clients, this role is essential to ensuring every person who calls feels heard, supported, and informed.

This is an excellent opportunity for someone who thrives in a client-facing role and enjoys working in a fast-paced, purpose-driven environment. This is a full-time, onsite position at our Los Angeles office. Bilingual fluency in Spanish is required.

Responsibilities include:
• Serve as the first point of contact for incoming client inquiries using a multi-line phone system
• Provide timely, accurate, and empathetic responses to client questions and concerns
• Assist with routing messages to legal staff
• Ensure all client communications are properly logged in the case management system
• Maintain a strong understanding of the firm’s services and procedures to guide clients effectively
• Uphold the firm’s commitment to professionalism, confidentiality, and client-first service

Qualifications:
• 1+ year of experience in a customer service or client relations role (legal, medical, or call center experience is a plus)
• Excellent verbal and written communication skills
•  Bilingual in Spanish is required
• Empathetic and patient, with the ability to remain calm under pressure
• Detail-oriented, organized, and dependable
• Comfortable working with sensitive or confidential information
• Proficient in Microsoft Office and case or CRM software
• Positive attitude and team-player mentality

We offer an excellent compensation package including:
• Guaranteed Competitive pay plan
• Proficiency/performance bonus
• 401K
• 80 hours of vacation the first year of employment
• Paid Holidays
• Medical, dental, vision, and life insurance
• Supplemental insurance
• Opportunity for advancement

At BD&J, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on delivering the best results for our clients and know our company runs on the hard work and dedication of our passionate, creative employees.

BD&J is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BD&J is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

At BD&J, excellence is not an aspiration, it is our standard. As one of California's premier personal injury law firms, we have recovered over $2 billion on behalf of our clients, allowing us to build a reputation known for fearless advocacy, strategic litigation, and uncompromising client service.

However, what truly sets BD&J apart is not just what we achieve in the courtroom, but how we build our teams. We invest in talent. Whether you are an experienced professional or looking to grow in your legal career, you will work alongside accomplished trial attorneys and leadership who are deeply committed to mentorship and collaboration.

We foster a culture of accountability and respect. BD&J operates in a fast-paced, high-performance environment where initiative is valued and contributions are recognized. You are not just a number here; your work matters to our clients, to our cases, and to the continued growth of the firm.

If you are motivated by impact, integrity, and the pursuit of justice, you will find your place here.

Company Description

At BD&J, excellence is not an aspiration, it is our standard. As one of California's premier personal injury law firms, we have recovered over $2 billion on behalf of our clients, allowing us to build a reputation known for fearless advocacy, strategic litigation, and uncompromising client service.\r\n\r\nHowever, what truly sets BD&J apart is not just what we achieve in the courtroom, but how we build our teams. We invest in talent. Whether you are an experienced professional or looking to grow in your legal career, you will work alongside accomplished trial attorneys and leadership who are deeply committed to mentorship and collaboration.\r\n\r\nWe foster a culture of accountability and respect. BD&J operates in a fast-paced, high-performance environment where initiative is valued and contributions are recognized. You are not just a number here; your work matters to our clients, to our cases, and to the continued growth of the firm. \r\n\r\nIf you are motivated by impact, integrity, and the pursuit of justice, you will find your place here.