Patient Representative

Clinic Patient Representative - Bone and Joint Clinic - Hiring Incentive AvailableUS:NM:Alamogordo | Administrative Assistants | Full TimePosted 3 months agoDescriptionSummary:According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.Responsibilities:Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned areaMaintains required core competencies.Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)Answer practice phones and schedule patient appointments.Accurately registers arriving patients for appointments and accurately gathers all necessary information.Accurately scans/receives all required documents into the patient's account.Faxes notifications to insurance companies that require it.Pre-register via phone calls.Assure prompt patient services with a professional, kind attitude.Request medical records for new/referred patient.Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to the patient visit.Update patient information on a regular basis to include address, phone number, and insurance information.Assure that all forms in the front office are updated and copied, to include new patient packets and patient charts.Collects patients' co-payments and outstanding balances at the time of service and posts to the account and daily log.Balances designated cash drawer at the end of shift.Assists patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech.Prepares charts for patient visit according to protocols.Requirements:High School diploma or equivalent.Clerical training that includes typing, 10 key calculator, and computer knowledge.Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).Medical Office experience preferred.Bilingual preferred.Licenses, Certification, or Registrations:Current American Heart –Basic Life Support (BLS)card.Work Schedule:8AM - 5PM Monday-FridayWork Type:Full Time CHRISTUS Health