Residential HVAC Service Supervisor

Residential HVAC Service SupervisorWe're looking for an experienced Residential HVAC Service Supervisor to lead, coach, and develop our service technicians while driving operational excellence throughout the Pensacola market.This position is responsible for maintaining high service standards, improving technician performance, supporting daily operations, and ensuring an outstanding customer experience. You'll spend time both in the field and working alongside leadership to develop your team and help achieve branch goals.If you're an experienced residential HVAC professional who enjoys mentoring others, solving problems, and building high-performing teams, we'd love to meet you.Location: Panama City, FL. Applicants must reside in Florida or Alabama.What You'll DoLead, coach, and develop residential HVAC Service TechniciansConduct ride-alongs to improve technical performance, sales effectiveness, and customer experienceProvide technical support for complex service calls and troubleshootingMonitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfactionEnsure technicians follow company procedures, safety standards, and quality expectationsPartner with dispatch to improve scheduling efficiency and technician utilizationAssist with technician onboarding, training, and ongoing developmentPerform field quality audits and coaching sessionsHelp reduce callbacks through effective diagnosis, repair quality, and technician developmentMaintain a positive, accountable, and customer-focused team cultureCollaborate with Operations leadership to achieve departmental goalsWhat We're Looking ForStrong residential HVAC service experiencePrevious leadership, supervisory, or technician coaching experience preferredExcellent diagnostic and troubleshooting abilitiesStrong communication and leadership skillsAbility to motivate and develop othersExperience using ServiceTitan or similar field service software preferredStrong organizational and time management skillsCommitment to safety, quality workmanship, and exceptional customer serviceMinimum QualificationsValid driver's license with an acceptable driving recordMust reside in Florida or AlabamaAbility to successfully complete a background screeningAbility to work occasional evenings or weekends as business needs requireWhy Peaden?Our supervisors don't just manage people-they build teams.You'll have the opportunity to influence company culture, develop future leaders, improve customer satisfaction, and play a key role in the continued growth of one of the Southeast's premier residential home service companies.If you're ready to take the next step in your leadership career, we'd love to hear from you.Apply today and help lead the future of residential HVAC service at Peaden.Equal Opportunity EmployerPeaden Air Conditioning, Plumbing & Electrical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.Any conditional offer will be subject to background check, MVR, and drug screen. DFWP