Systems Support Analyst

Systems Support AnalystProvides computer support to end-users for PC/POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket.Essential Duties and Responsibilities:Support store and corporate equipment setups/ implementations – POS, Network, Managers office equipmentProvide general technical and application support to retail store associates as it relates to the following systems:Aptos Retail Point of SaleWindows OSMicrosoft ProductsTroubleshoot and resolve hardware issues related to: POS registers, all PCs and notebooks and laser printers.Diagnose network interruptions that may be caused by ISP outages, hardware failure, or infrastructure issues. Work with third party vendors and internal resources to resolve issues as soon as possible.Work with software, hardware and services vendors to schedule and execute installations and/or repair orders.Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)Utilize a helpdesk ticketing system to log calls, keep track of projects, and keep management up to date with all issues.Install and configure new workstations; follow and enforce company procedures and standards.Support basic telephone systems and other retail hardware technologiesDemonstrates high level of quality work, attendance and appearance.Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.Performs any other duties that may be assigned by management.Qualifications:Strong communication, customer service, time management and organizational skills.Bachelor's degree in Computer Science, Business or equivalent relevant experience1 – 3 years of Help Desk/System Administration experience in a corporate environment; retail highly preferred.Demonstrated ability to translate complex concepts into simple process flows.Ability to work independently and lead cross-functional teams while executing projects form vision through implementation.Strong computer skills including MS Office Suite and other design software programs.Competencies:Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.Boot Barn Benefits & Additional Compensation Opportunities:Competitive hourly rate.Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.*For eligible Boot Barn PartnersPAY RANGE: $23.00 - $25.00**Compensation varies based on geography, skills, experience, and tenurePhysical Demands:Standing, walking and squatting less than fifty percent of the work shift.Required to lift, move and carry up to 40 pounds.Ability to read, count and write to accurately complete all documentation and reports.Must be able to see, hear and speak in order to communicate with partners and customers.Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.Work Environment:The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.Noise levels are considered moderate.