ServiceNow SPM Functional QA Tester

Our client is seeking an experienced ServiceNow SPM Functional QA Tester to support the implementation and ongoing delivery of ServiceNow Strategic Portfolio Management (SPM) capabilities in an enterprise environment.

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This role will be responsible for developing and executing comprehensive testing strategies, validating ServiceNow functionality and business workflows, managing defects, coordinating User Acceptance Testing (UAT), and ensuring releases meet defined business and functional requirements.

The ideal candidate is a hands-on Functional QA Tester with strong experience using Azure DevOps Test Plans and a background in functional, regression, integration, and UAT testing. Experience testing ServiceNow, SPM, Demand Management, or related enterprise workflows is highly preferred.

Key Responsibilities

• Review business, functional, and technical requirements to ensure requirements are complete, clear, and testable.
• Develop and maintain detailed test plans, test cases, test scripts, test scenarios, and test data based on requirements and acceptance criteria.
• Execute functional, regression, integration, system, and User Acceptance Testing (UAT).
• Validate ServiceNow configurations, workflows, enhancements, and releases against defined business requirements.
• Test business processes, application functionality, usability, integrations, and data accuracy.
• Utilize Azure DevOps Test Plans to develop, organize, execute, and maintain test plans, test suites, test cases, and scripts.
• Work with Azure DevOps Backlogs and Dashboards to support QA activities and Agile software delivery.
• Create and manage Azure DevOps work items, including bugs, incidents, issues, and defects.
• Maintain traceability between requirements, test cases, defects, and delivered functionality.
• Identify, document, prioritize, track, retest, and validate defects through resolution.
• Participate in defect triage and perform troubleshooting and root-cause analysis of application, workflow, integration, and data issues.
• Coordinate and support UAT, including test preparation, execution, defect management, and status tracking.
• Support test environment readiness, test-data preparation, deployment validation, and release-readiness activities.
• Perform production validation and post-implementation testing following releases.
• Conduct functional API and integration testing using Postman to validate data exchanges and expected system behavior.
• Communicate testing progress, defects, quality risks, and release readiness to technical and business stakeholders.
• Collaborate with Product Owners, Business Analysts, Developers, IT teams, and end users throughout the Software Development Life Cycle (SDLC).
• Participate in requirements reviews, sprint ceremonies, backlog activities, design sessions, and release planning.
• Contribute to continuous improvement of QA processes, testing standards, and documentation.

Required Skills/Education

• Hands-on experience performing functional software testing and Quality Assurance (QA) within enterprise application environments.
• Strong experience developing and executing test plans, test cases, test scripts, test scenarios, and test data.
• Strong hands-on experience with Azure DevOps Test Plans.
• Experience working with Azure DevOps Backlogs, Dashboards, and work items.
• Experience with functional, regression, integration, system, and UAT testing.
• Strong experience with defect management, including documenting, tracking, prioritizing, retesting, and validating defects through resolution.
• Experience validating complex business processes, workflows, application functionality, integrations, and data integrity.
• Working knowledge of API testing and Postman.
• Experience supporting User Acceptance Testing (UAT) and release validation.
• Understanding of the SDLC and Agile software delivery practices.
• Familiarity with Agile/Scrum, Waterfall, DevOps, and SAFe methodologies.
• Strong analytical, troubleshooting, root-cause analysis, and problem-solving skills.
• Excellent attention to detail with strong written and verbal communication skills.
• Ability to work effectively with both technical and business stakeholders in a fast-paced project environment.

Preferred Qualifications

• Experience testing ServiceNow applications, workflows, configurations, or platform enhancements.
• Hands-on experience with ServiceNow Strategic Portfolio Management (SPM).
• Experience testing ServiceNow Demand Management functionality.
• Experience supporting enterprise ServiceNow implementations or platform modernization initiatives.
• Experience coordinating UAT with business users and facilitating defect triage.
• Experience testing integrations between ServiceNow and other enterprise applications.
• Familiarity with technology portfolio management, demand intake, investment planning, and portfolio governance processes.

About Seneca Resources:

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. xhyhwjd Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.