Customer Service Representative - State Farm Agent Team Member

Benefits: Competitive salary Opportunity for advancement Paid time off The Knox Agencies, State Farm – Insurance & Financial Services Location: El Campo, TX Employment Type: Full-Time, In office About Us The Knox Agencies, State Farm is a trusted Insurance & Financial Services office committed to helping individuals, families, and businesses protect what matters most. We pride ourselves on delivering exceptional customer service, building lasting relationships, and providing personalized insurance and financial solutions to our community. Position Summary We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our clients, providing outstanding service while assisting with policy servicing, answering questions, resolving issues, and supporting our sales team. If you enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering an excellent customer experience, we’d love to meet you. Key Responsibilities Provide exceptional customer service by phone, email, and in person. Assist clients with policy changes, billing questions, claims support, and coverage inquiries. Process endorsements, renewals, cancellations, and other policy service requests accurately and efficiently. Maintain accurate client records and documentation. Follow up with customers to ensure their needs have been met. Identify opportunities to educate clients about additional insurance and financial products that may benefit them and refer qualified opportunities to the appropriate team member. Schedule appointments and support daily office operations. Collaborate with team members to deliver a seamless customer experience. Stay current on company products, procedures, and compliance requirements. Qualifications High school diploma or equivalent required. Previous customer service experience is preferred Excellent verbal and written communication skills. Strong organizational and time management abilities. Ability to multitask and prioritize in a fast-paced environment. Comfortable learning and using computer systems and agency technology. Professional, dependable, and team-oriented attitude. What We’re Looking For A positive, energetic personality with a genuine desire to help others. Strong attention to detail and problem-solving skills. Someone who enjoys building relationships and earning customer trust. Self-motivated with a willingness to learn and grow. Reliable, coachable, and committed to delivering exceptional service. Benefits Competitive hourly pay based on experience. Performance-based bonuses and incentives (for licensed Account Managers) Opportunities for career advancement. Paid time off and holidays. Supportive, team-oriented work environment. Join Our Team If you’re looking for an opportunity to build a rewarding career while making a positive impact in your community, we’d love to hear from you. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr