Customer Service Representative (Bilingual)

CentroMed is a 501(c)(3) non‑profit organization that provides health care for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Job Summary We are searching for our next SUPER STAR . As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and are responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR handles registration and processing of all patients/families requesting health care, social services and counseling. He/she coordinates encounter data entry to meet program and agency deadlines and conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. Comprehensive Benefit Package Competitive Compensation Health, Dental, Vision & Life Insurance Retirement Plans 403(b) with Company Match Contributions Basic Life Insurance for employee, spouse & children Short & Long‑Term Disability Flexible Spending Account (FSA) Wellness Employee Assistance (EAP) Travel Reimbursement Critical Illness, Hospital Indemnity & Accident insurance 6 paid company holidays, 2 extra floating holidays, paid time off/vacation, career development opportunities and many other benefits in a collaborative culture that focuses on work‑life balance, innovation & teamwork. Benefits start after 30 days Duties and Responsibilities Demonstrate proficiency in establishing and updating accounts in the computer system. Enter charges for self‑pay, insurance and eligibility programs; reconcile charges at the end of each day and maintain accurate daily balance sheets. Determine patient eligibility for special programs (e.g., Methodist Healthcare Ministries, TMHP, Availity). Assist patients and visitors; answer telephones. Understand insurance plans and eligibility programs such as Medicaid, Medicare, CHIP, Methodist Homeless. Schedule patient appointments according to established protocols. Maintain 100% productivity rate and provide accurate encounter entries, logs, referrals, outreach paperwork, and annual updates of household financial and demographic information. Perform intake interviews on all new patients using a standard registration form and confirm homelessness; update registration forms periodically. Assemble necessary medical/dental record forms for specific patient categories and initiate encounter forms. Follow up on no‑shows as directed by Provider. Maintain professional appearance in uniform, nametag and comply with CentroMed appearance guidelines. Demonstrate excellent attendance and punctuality. Assist clinical teams in patient assessment and notify clinicians in emergencies. Abide by policies and procedures in the Employee Safety Handbook and maintain OSHA & JCAHO compliance. Participate in the agency’s Quality Improvement Program. Assist with outreach activities and other duties as assigned by the Director or Supervisor. The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Requirements High School Diploma or equivalent. General experience working in a health care setting; experience with medical data entry preferred. Strong clerical skills including keyboarding and basic math. Computer knowledge and use of calculators. Meticulous attention to detail, mental ability to conduct interviews, reconcile encounter reports and conduct audits. Bilingual in English/Spanish preferred. CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. #J-18808-Ljbffr CentroMed