Field Supervisor

Job Description Job Description Home Health Field Supervisor Job Description Job Title: Home Health Field Supervisor Department: Operations / Clinical Services Reports To: Administrator / Director of Operations Position Summary The Home Health Field Supervisor is responsible for overseeing the daily performance of Direct Support Workers (DSWs), Certified Nursing Assistants (CNAs), Personal Care Attendants (PCAs), and other field staff to ensure the delivery of high-quality, person-centered care in accordance with agency policies and applicable federal and state regulations. This position provides field supervision, staff training, quality assurance, and operational support while promoting positive patient outcomes and employee accountability. Essential Duties and Responsibilities Staff Supervision Supervise, coach, and evaluate home care staff to ensure quality service delivery. Conduct routine field supervisory visits and competency assessments. Provide mentoring, corrective coaching, and performance improvement plans when necessary. Participate in employee hiring, orientation, and onboarding. Assist with employee retention initiatives and staff recognition. Investigate employee concerns, complaints, and incidents. Patient Care Oversight Conduct home visits to evaluate the quality and appropriateness of services. Monitor implementation of individualized care plans. Ensure participants receive authorized services according to their plans of care. Address patient and family concerns promptly and professionally. Perform follow-up visits after incidents, hospitalizations, or service interruptions. Promote person-centered care and patient rights. Regulatory Compliance Ensure compliance with Medicaid, Medicare (if applicable), state licensing standards, and agency policies. Review documentation for completeness, accuracy, and timeliness. Monitor EVV/LASRS documentation and verify service delivery. Ensure incident reports are completed and submitted according to agency policy. Monitor staff compliance with required certifications, annual training, and competency evaluations. Participate in internal audits and state surveys. Staff Training and Development Conduct orientation and ongoing education for field employees. Train employees on: Infection control HIPAA Documentation standards Abuse, Neglect, and Exploitation reporting Emergency preparedness EVV/LASRS documentation Person-centered practices Professional conduct Evaluate competencies and provide retraining as needed. Scheduling and Operations Assist with staffing assignments to ensure adequate coverage. Monitor overtime and productivity. Respond to staffing emergencies and call-offs. Coordinate replacement staffing when necessary. Assist with scheduling to maximize utilization of authorized hours. Participate in the agency's on-call rotation. Quality Assurance Conduct supervisory visits according to agency policy. Monitor participant satisfaction. Review missed service hours and develop corrective action plans. Complete quality assurance reports. Participate in performance improvement initiatives. Track employee evaluations and supervisory visit compliance. Care Coordination Communicate with physicians, support coordinators, case managers, nurses, therapists, and family members regarding participant needs. Participate in care conferences and interdisciplinary meetings. Assist with transitions of care following hospitalizations or changes in condition. Administrative Responsibilities Maintain accurate personnel and participant records. Prepare reports for management. Maintain confidentiality of all protected health information. Assist with policy implementation and updates. Support agency accreditation and survey preparation. Qualifications Education Associate's degree or Bachelor's degree in Healthcare Administration, Nursing, Social Work, Human Services, or a related field preferred. Registered Nurse (RN), Li #J-18808-Ljbffr