Infrastructure Operations Manager

Locations VA - Taylor Bldg - JSP, 2530 Crystal Dr, Arlington, VA 22202, USA Hybrid Travel Required: No Pay or shift range: $115,000 USD to $190,000 USD Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required. Information Systems Full-Time Requisition #: INFRA001907 Description Company Overview ValidaTek modernizes and optimizes IT services to solve critical challenges facing federal civilian and defense agencies. We place people first, empowering them to exceed expectations and transform government organizations. Our employees build purpose-driven careers, not just filling jobs. We bring together people with diverse perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as a select company to receive the highest form of third-party validation. Summary: ValidaTek is searching for an Infrastructure Operations Manager to manage the day-to-day support of an IT infrastructure program that provides a common view for all enterprise-wide capabilities, supported by structured processes, priorities, knowledge sharing, and a focus on performance management. This program provides our customer clear lines of accountability and will drive execution. The Infrastructure Operations Manager will provide customers day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests. Responsibilities: This role will manage team members who provide networking, help desk, and monitoring support for client networks and infrastructure. This will include oversight for infrastructure integrity and security. Qualifications: 5+ years managing and operating cryptographic facilities. 5+ years managing Network Operations Centers. Demonstrated knowledge in maintaining the operational status of a Tech Control facility. Demonstrated knowledge of Tech Control equipment such as switches, encryption devices, network operation consoles, and circuits. Demonstrated working knowledge and supervision of tech control employees for programs with similar size to this opportunity. Knowledge in operating and maintaining Tier 2 Tech Control Help Desk functions and DISAC 310-175-9. Experience providing technical directions and supervision in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. Knowledge of industry standards and best practices related to Information Management Operations and IT Service Management (ITSM) best practices. Knowledge in Handling and Managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. Strong written and oral communication skills and the demonstrated ability to influence leaders and stakeholders. All candidates must have Registered Communications Distribution Designer (RCDD) certification. All candidates must have a current TS clearance and be SCI eligible. All candidates must have a bachelor’s degree in an IT-related field. Salary Disclosure Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required. EEO Statement ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check. Travel Required No Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to promoting an inclusive workplace. For more information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr