Front Desk Receptionist ICC

JOB SUMMARYHealthRIGHT 360 a nonprofit organization and a family of programs is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services including mental health care residential and outpatient substance use treatment and primary health services. Additionally we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health we empower individuals to overcome challenges by addressing social determinants of health fostering resilience and facilitating Integrated Care Center Clinic is a federally qualified health center that provides primary care behavioral health addiction treatment psychiatry dental care and more. We provide care to those most in need including those who are suffering from homelessness mental illness substance use mental illness and chronic medical conditions. We provide team-based care in an integrated care setting. The Front Desk Receptionist assists the agency with day-to-day functions which includes a rotation of front desk intake/registration scheduling training of interns & volunteers and work as a call receptionist for our administrative & clinic RESPONSIBILITIESClinic Intake Responsibilities:Schedules medical clinic appointments and directs calls throughout the with enrolling patients into HSF (Healthy San Francisco) follow-up calls for providers; calls to confirm next days and provides customer service to patients guests clients and clearly on the phone and accurately takes and delivers at other locations when Responsibilities:Performs general administrative tasks such as filing organizing data entry and in maintaining computerized appointment system (Mysis) or other assigned patient/client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating Responsibilities:Manages receipt and routing of agency mail (incoming and outgoing).Assists and directs callers and visitors to appropriate employees and to operate a single or multiple position telephone switchboard. Works in a team-oriented training and supervision of volunteers on certain front desk responsibilities may be perform other duties as Certification and Experience High school diploma or experience in front desk reception administrative and/or customer working with staff and 2 years experience working in a medical front office setting preferably in a community clinic with medical MISYS and One-E-App experience (CAA Certified).CPR certification and First Aid Knowledge of HIPAA knowledge of computerized medical scheduling and billing with other community agencies in the Bay Area to make appropriate referrals of harm reduction philosophy and ability to provide non-judgmental client-centered services preferred.

Required Experience:

Junior IC