Information Technology Support Engineer

IT SUPPORT ENGINEER

New York, NY | Midtown Manhattan

Hybrid: Three days in office / Two Days "Work From Home"

About the Role

Our client, an established investment management firm, is seeking a personable, service-oriented IT Support Engineer to join their small, collaborative technology team. This position focuses on everyday technical support for employees and executives across Windows computers, Microsoft 365, account access, printers, mobile devices, and conference room technology.

This is an excellent opportunity for someone who enjoys helping people, solving problems, takes ownership of issues, and is eager to learn. The team provides coaching, cross-training, and opportunities to gain broader exposure to systems and infrastructure as skills develop.

Responsibilities

• Provide onsite and remote support, troubleshoot technical issues, and follow requests through resolution.
• Resolve Windows, Outlook, Microsoft Office, browser, hardware, and basic connectivity issues.
• Handle basic Active Directory tasks, including password resets and account access troubleshooting.
• Set up and maintain computers, monitors, docking stations, printers, and conference room audiovisual equipment.
• Assist with iPhone issues, including email access and basic device troubleshooting.
• Deliver attentive, professional support to executives, including occasional assistance in residential settings.
• Assist with software installations, updates, equipment replacements, and employee technology setup.
• Maintain support tickets, troubleshooting documentation, and equipment inventory.
• Escalate complex issues and security concerns, and assist with urgent after-hours support as needed.

Qualifications

• 2+ years of IT support or help desk experience.
• Working knowledge of Windows, Microsoft 365, Outlook, and common desktop hardware.
• Familiarity with Active Directory and basic user account administration.
• Strong troubleshooting, communication, and organizational skills.
• A professional, service-oriented approach and discretion with confidential information.
• A positive attitude, receptiveness to feedback, and willingness to learn.
• Ability to prioritize requests, work independently, and collaborate with teammates.
• Bachelor’s degree required; IT or a related field preferred.
• Family office, investment firm, law firm, or professional services experience preferred; other backgrounds will be considered.