Bilingual Multi-Location Customer Service Specialist (Spanish)

Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Customer Service Specialists are expected to promptly resolve any customer concerns and ensure maximum client satisfaction while staying up to date with product features and maintaining the high quality and visual standards of the products and the store. They are responsible for achieving excellent customer service while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash, other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business, its operations, and the safety of the Company’s customers, staff, employees, vendors, contractors, and the public. Bilingual Role This is an English and Spanish role. Store Locations

#1459 – 7066 SASHABAW RD, CLARKSTON MI 48348

#1771 – 4913 S BALDWIN RD, LAKE ORION MI 48359

#1811 – 1158 S LAPEER RD, LAKE ORION MI 48360

Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull products from the sales floor or warehouse as needed. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load and unload delivery trucks. Assist in making deliveries, as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish. Must have a valid, unrestricted driver’s license. Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. Preferred Qualifications High school diploma or GED. At least one year of experience working in a delivery, retail, or customer service position. Previous work experience selling paint and paint‑related products. Previous work experience operating tinting and mixing equipment. Benefits Life – rewards, benefits, and flexibility to enhance health and well‑being. Career – opportunities to learn, develop new skills, and grow your contribution. Connection – inclusive team and commitment to our communities. Equal Employment Opportunity Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. #J-18808-Ljbffr Sherwin-Williams