Co-Manager

Job Title Co-Manager Location Ronald Reagan Washington National Airport (DCA) - Arlington, VA 22202 US (Primary) Job Type Full-time Category Customer Service Job Responsibilities Drive a strong sales culture by leading, coaching, and motivating the sales team to achieve and exceed KPI targets Oversee daily store operations, including opening and closing procedures, ensuring a smooth and efficient workflow Maintain accurate financial controls, store organization, and cleanliness, serving as a role model for operational excellence Provide performance input and coaching for Customer Service Associates (CSAs), Stock Associates, and Leads, ensuring reviews and feedback are conducted on time Collaborate with AGM Operations to assess merchandise performance, including sell-through rates, fit, and popularity trends, to inform inventory decisions Leverage store software systems, such as WebIM and Storeforce, to manage inventory, sales tracking, and reporting Ensure store compliance with policies, including safety, loss prevention, and company procedures Proactively identify and resolve operational challenges, including staffing needs, inventory issues, and customer concerns Support visual merchandising efforts, ensuring products are presented according to company standards Perform additional responsibilities as assigned by the General Manager Job Requirements 3+ years of experience in a leadership or management role within a fast-paced retail environment or relevant retail training Proven ability to drive sales and performance metrics while maintaining a customer-first mindset Strong leadership skills with the ability to motivate and develop a team Excellent organizational, time management, and problem-solving skills Ability to multi-task and work efficiently in a high-volume retail setting Proficiency in POS systems, inventory management software, and Microsoft Office (Word, Excel, PowerPoint, Publisher) Flexibility to work varied hours/days, including evenings, weekends, and holidays, as needed TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location Security clearance may be required, based on job duties Employment may be contingent upon passing background checks and/or drug screening, where permitted by law EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. #J-18808-Ljbffr