Training and Policy Administrator

Training And Policy Administrator

The Training and Policy Administrator is responsible for coordinating and delivering comprehensive support for departmental initiatives, with a focus on training operations and policy-related functions, ensuring efficient execution, organization, and cross-functional collaboration on a day-to-day basis. Responsibilities include enrolling associates in required policies and online training courses, monitoring completion and acknowledgments based on job role, maintaining accurate documentation, and conducting periodic audits to ensure company-wide compliance and data accuracy. This role will provide administrative support in the development of lease documents and addendums as needed.

As a member of the Training and Marketing Department, the Training and Policy Administrator assists with the coordination of special events and performs other duties as assigned. This position is offering $35.00 to $40.00 per hour, depending on experience including discretionary bonus potential and benefits!

Duties and essential job functions include:

• Provide day-to-day administrative support for department projects relating to training and policy functions.
• Provide administrative support to the Director of Policy and Procedure in the creation, revision, and organization of lease documents, addendums, and related materials.
• Enroll newly hired and existing Associates in job-related policies using the policy software system.
• Track and monitor policy acceptance/acknowledgements for new hires and existing Associates to ensure timely completion.
• Conduct regular audits to ensure compliance and identify gaps or overdue acknowledgments.
• Follow up with Associates and Managers to ensure timely completion of required policy reviews and acceptances.
• Maintain organized records of policy acknowledgments and audit results for internal and external review.
• Collaborate with subject matter experts to update or launch new policies as needed.
• Generate and distribute reports summarizing policy completion rates, trends, and compliance metrics.
• Register Associates in appropriate training courses based on job role.
• Assist with generating course and transcript audits to ensure course participation and communicate results to department leaders as needed.
• Administer online exams through the Learning Management System (LMS), when applicable.
• Assist with the development of training presentations and supporting materials necessary for meetings and classes.
• Coordinate logistics for off-site training venues when needed to include technical needs, class materials, and snacks/lunch, etc.
• Post Associate's class attendance to their transcript record, monitor and track attendance of live, on-line, and off-site courses.
• Assist in the planning and facilitation of all training department events to include annual Kick-Off Event, Leadership Conference, leasing rallies, and Manager's Meetings.
• Provide support in all aspects as they relate to achieving overall department goals and objectives.
• Performs all other duties as assigned.

Required knowledge, skills, and abilities include:

• Proficient in MS Word, Excel, Outlook, and PowerPoint.
• Must maintain a professional image in appearance and demeanor.
• Strong interpersonal communication skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to interact professionally and confidentially with all levels of personnel on a daily basis.
• Ability to interpret policies, procedures, and regulatory guidelines.
• Ability to exhibit sound judgment.
• Demonstrated ability to identify risks and recommend practical solutions.
• Exhibit effective administrative, organizational, and time management skills with attention to detail.
• Skilled multi-tasker with the ability to meet constantly changing deadlines. Flexibility is a must.
• Ability to think analytically and work both independently and as part of a team.
• Experience working within a Learning Management System (LMS) and/or a policy software system is required.
• Ability and willingness to continuously expand knowledge of multifamily operations, compliance requirements, and evolving legislation.
• Demonstrated ability to understand and follow multifamily compliance standards, regulations, and best practices is a plus.
• Knowledge of Adobe Suite a plus (but not mandatory).

Driving functions include:

• Assists with set-up/clean-up of company functions (i.e., company sponsored events, luncheons, and Associate recognition events); and other activities which will include driving to third party locations as necessary.
• Travel to pick up and/or deliver items which may include, though not limited to, supplies, decorations, documents, and equipment.

Required licenses/certification:

• Must possess a valid driver's license, maintain current auto insurance and an acceptable driving record.

Education/experience:

• Bachelor's degree in business administration or communications or equivalent combination of education and relevant work experience in policy or compliance administration are strongly preferred.

Western National Group/Western National Property Management is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability, mental and physical, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, and military and veteran status or any other legally protected status. IND123