3PL Warehouse Operations Manager

Job Description

Job Description

Who We Are
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.

We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work.

This role is built for someone who wants to work, not manage from a distance. You'll spend 95% of your day on the floor, in the middle of the action, not behind a desk. We're looking for someone who thrives without a big support system around them. If you've only worked at large corporate operations with layers of backup and infrastructure, this role will feel different. You'll build the structure yourself. This is a fit for someone who wants real ownership in a growing company, not a seat in an established machine. If you've worked at a smaller company or a startup, or you want that kind of environment, you'll recognize the opportunity here.

The Role
The Operations Manager will lead the day-to-day performance of one of our high-volume Atlanta facilities, which includes both ambient space and a temperature-controlled section. You will oversee all warehouse functions—receiving, put-away, picking, outbound logistics, inventory management, staffing, safety, and customer communication—while ensuring we deliver exceptional service to every client.

This is a full-time, onsite role. You will be the senior leader in the building and will own both operational execution and financial performance.

Key Responsibilities
Warehouse Operations Management

• Oversee daily operations across receiving, put-away, storage, replenishment, picking, packing, and outbound shipments.
• Manage both ambient and temperature-controlled areas (including frozen sections), ensuring SOPs are followed consistently across environments.
• Maintain product integrity and proper handling of all products in the warehouse (temperature checks, seal controls, safe forklift operation in low-visibility conditions).
• Partner with maintenance/facilities to ensure equipment, racking, and freezer units operate reliably.

Inventory Accuracy & Quality Control

• Ensure 99%+ inventory accuracy through disciplined processes, cycle counts, root-cause analysis, and corrective actions.
• Own slotting logic, replenishment practices, shrink reduction, and discrepancy resolution.
• Maintain compliance with customer requirements and general warehouse best practices.

Team Leadership & Labor Management

• Lead, coach, and develop a team of warehouse associates, leads, and forklift operators.
• Foster a culture aligned with Porter’s values: team player, thoroughness, integrity, ownership, consistency, and positivity.
• Manage labor planning, productivity expectations, hiring, training, and performance accountability.

Safety & Compliance

• Ensure full compliance with OSHA standards and internal safety protocols.
• Maintain safety procedures for both ambient and cold environments, including proper PPE, safe equipment use, and hazard awareness.
• Conduct regular safety audits and lead incident investigations with corrective action plans.

Client Service & Communication

• Serve as primary operational contact for clients supported by this facility.
• Provide updates, resolve issues rapidly, and deliver operational insights and performance reports.
• Maintain a client-obsessed focus—accuracy, timeliness, and proactive communication.
• Logistics & Transportation Coordination
• Manage carrier relationships, inbound scheduling, dock flow, yard management, and on-time performance.
• Ensure efficient loading/unloading processes, minimizing detention and delays.

P&L Ownership & Financial Management

• Own the full P&L for the facility: labor costs, supplies, equipment, utilities, and productivity KPIs.
• Plan and manage budgets, optimize resource allocation, and identify margin improvement opportunities.
• Track daily/weekly facility performance and make data-driven decisions.

Qualifications

• 3+ years of warehouse operations leadership experience (3PL strongly preferred).
• Experience overseeing teams of 10+ in a fast-paced, high-volume environment.
• Strong knowledge of WMS platforms, RF scanning, and inventory control processes.
• Demonstrated ability to lead with ownership, solve problems, and maintain exceptionally high accuracy standards.
• Experience managing budgets or P&L performance.
• Strong communication skills and the ability to maintain high accountability across teams.
• Knowledge of OSHA regulations and general warehouse safety best practices.
• Preferred
• Experience in facilities with both ambient and temperature-controlled areas.
• Background in food, retail, cold-chain, or high-SKU environments.
• HACCP, forklift certification, or similar credentials.

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