Payments Analyst

Ach Operations Payments Analyst

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Reporting to the ACH Operations Manager (VP), the Payments Analyst is responsible for supporting origination and receiving processing along exception research for the ACH line of business. This support includes change coordination initiatives, system implementations, and product related business requirements to be met. The Payments Analyst is dedicated to fulfilling the expectations and requirements of internal and external stakeholders within production.

The analyst is expected to ensure all department work tasks are completed in an accurate and timely manner through the periodic auditing of functional assignments. Supports client service research cases and inquiries to ensure timely, professional, and accurate communication with the Bank's commercial partners. Establish rapport and drive supportive initiatives with internal operations partners to enforce processing workflows and establish any gaps or address identified areas of improvement. Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.

Interface and problem-solve system applications, technical support, and Incident tickets as they occur. Integrate risk management philosophies and procedures into Operations through the on-going education and training of staff as the issues evolved and are developed.

The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday with in-office expectations of 4 days per week.

Responsibilities

• Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA.
• Partner with managers to identify gaps within the business and develop ideas for current process and procedures.
• Present findings, projections, and recommended actions for Operational readiness
• Handle multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience.
• Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process.

Qualifications

• Two or more years of direct operational experience and demonstrated ability to manage workflow in a high volume, deadline driven environment.
• Problem-solving and analytical skills along with the ability to handle business functions with minimal support.
• Minimum 1 year supporting change initiatives preferably within a financial services environment, or equivalent work experience.
• Must be a self-starter and can work independently.
• Desire to stay abreast of banking industry trends.

Requirements

This position entails delivery on ACH operational support duties. Strong understanding and experience with ACH standard guidelines and NACHA rules are essential and required. Requires a strong ability to abide by standard operating procedures. Excellent customer service skills with detailed knowledge of bank systems, policies and procedures. Strong interpersonal, written, and verbal communication skills while demonstrating the ability to organize and prioritize work assignments. High degree of initiative, documentation, and follow up skills. Flexibility and willingness to adjust standard work hours when necessary, according to business need.

The typical base pay range for this role is between $61K - $77K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.