Service Desk Associate
TPA technologies
Job Description
W2 only
\nLocals only
\n \nService Desk Associate II – IT Support
\nLocation: Glendale, WI (Milwaukee Area)
\nPay Rate: $25/hour W2
\nWork Arrangement: 100% Onsite, Monday–Friday
\nSchedule: 8-hour shifts between 7 AM and 5 PM CT
\nContract: November 2, 2026 – March 2, 2027 (Potential Extension)
\nInterview: One virtual interview
\nJob Description
\nWe are looking for a Service Desk Associate to provide hands-on IT support in a corporate environment. This role focuses on PC imaging, hardware setup, troubleshooting, and assisting employees with everyday technical issues.
\nResponsibilities
\n- \n
- Image, configure, and deploy laptops and desktops. \n
- Troubleshoot Windows 10/11, hardware, software, and connectivity issues. \n
- Support printers, Microsoft 365, and other office applications. \n
- Manage support tickets and document resolutions. \n
- Assist employees with technical issues onsite and remotely. \n
Requirements
\n- \n
- 2+ years of Help Desk, Service Desk, or Desktop Support experience. \n
- Experience with PC imaging and SCCM/Microsoft Configuration Manager. \n
- Familiarity with ServiceNow or similar ticketing tools. \n
- Knowledge of Windows 10/11, Microsoft 365, and Active Directory. \n
- Strong troubleshooting, communication, and customer service skills. \n
$80 - $85 per hour
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