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Service Desk Associate

TPA technologies

Job Description

W2 only

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Locals only

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Service Desk Associate II – IT Support

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Location: Glendale, WI (Milwaukee Area)

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Pay Rate: $25/hour W2

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Work Arrangement: 100% Onsite, Monday–Friday

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Schedule: 8-hour shifts between 7 AM and 5 PM CT

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Contract: November 2, 2026 – March 2, 2027 (Potential Extension)

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Interview: One virtual interview

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Job Description

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We are looking for a Service Desk Associate to provide hands-on IT support in a corporate environment. This role focuses on PC imaging, hardware setup, troubleshooting, and assisting employees with everyday technical issues.

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Responsibilities

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  • Image, configure, and deploy laptops and desktops.
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  • Troubleshoot Windows 10/11, hardware, software, and connectivity issues.
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  • Support printers, Microsoft 365, and other office applications.
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  • Manage support tickets and document resolutions.
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  • Assist employees with technical issues onsite and remotely.
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Requirements

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  • 2+ years of Help Desk, Service Desk, or Desktop Support experience.
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  • Experience with PC imaging and SCCM/Microsoft Configuration Manager.
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  • Familiarity with ServiceNow or similar ticketing tools.
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  • Knowledge of Windows 10/11, Microsoft 365, and Active Directory.
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  • Strong troubleshooting, communication, and customer service skills.
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Vacancy posted 6 days ago
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