Remote Customer Service Representative

Job Title: Customer Service Representative

Location: Henderson, NV (Remote work available in NC, SC, AL, and GA)

Job Type: Full Time / Part-time

Company: Village Capital & Investment LLC

About Us:

Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender/servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms.

Position Summary:
Were looking for a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, youll serve as the primary point of contact for our customers, assisting with inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service.

This position is based in Henderson, NV, but we are also hiring remote team members who reside in North Carolina, South Carolina, Alabama, or Georgia.

Duties and Responsibilities:

Receiving inbound calls from current and potential clients

Place outbound calls to follow up with clients on a resolution to their issue

Assisting with their basic mortgage needs to achieve one call resolution

Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.

Partner with internal and external departments to resolve client issues

Benefits:

Competitive Starting Wage

Great Health Benefits package including Medical, Dental, Vision

401(k)

1 week of paid training. We are invested in your success and development.

Daytime hours from 5:00 am to 7:00 pm, Monday - Friday

Full-Time or Part-Time consistent schedules and hours you can count on every week with overtime opportunities available

REQUIREMENTS:

High school or equivalent (Preferred)

Computer skills: 1 year (Preferred)

Customer Service Experience

Excellent Phone Etiquette

Keeping composure during stressful predicaments

Possess a strong work-ethic

Must be attentive to detail

Must be computer proficient (Excel, Word, Gmail, Google, etc.)

Teachable

Personable

Outgoing

Dependable

Always seeking to improve

Commitment to confidentiality

Essential organizational skills

Exceptional verbal and written communication

Shift:

4 hour shift

8 hour shift

Day shift

Evening shift

Morning shift

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.