Collision Estimator

Collision Estimator

A Collision Estimator is responsible for accurately and efficiently appraising vehicle damages to determine the cost of repairs for the customer or insurance companies:

• Writes complete estimates/supplements in accordance with company and insurance guidelines with an emphasis on repairing versus replacing parts.

• Takes clear and accurate photos of damages.

• Orders parts, checks availability and ensures that we receive the accurate discount from all vendors.

• Documents and tracks vehicle progress throughout the entire repair process. Updates statuses in the production schedule.

• Assigns labor to Technicians and Painter.

• Educates the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time.

• Conducts daily meetings with front office staff to ensure accurate updates on vehicles are provided.

• Finalizes and line matches supplements prior to vehicle delivery.

• Confirms the insurance supplements are scanned and attached to estimating system.

• Pre-closes files for delivery.

• Verifies the exceptions tab in the estimating system throughout the repair process.

• Ensures all parts have been received and invoices are posted.

• Confirms all labor has been assigned accordingly.

• Ensures vehicles are inspected for quality control before vehicles are delivered to customers.

• Delivers vehicles, explains areas of the vehicle that were repaired and answers any questions the customer may have.

• Prepares file for final bill upload.

• Makes sure correct verbiage is used on estimate for final billing.

• Documents in notes that you have completed the file and upload for billing.

• Requires little to no experience in discipline

• Conducts routine tasks as directed