Senior Account Manager

Senior Account Manager

Confidential Opportunity | Middlesex County, MA

We are seeking a highly motivated and experienced Senior Account Manager to oversee security operations within a complex, multi-site corporate environment. This leadership role is responsible for driving operational excellence, maintaining strong client partnerships, and leading a large team in support of a world-class security program.

The Senior Account Manager will provide strategic direction and day-to-day oversight of security operations, ensuring the highest standards of service, compliance, and performance. This role requires a proven leader who can effectively manage personnel, coordinate emergency response efforts, oversee investigations, implement best practices, and continuously improve operational effectiveness.

Details:

This is a Monday-Friday position during normal business hours

Salary: $88,000-95,000/yearly

Key Responsibilities:

• Lead security operations across a large, multi-location account.

• Build and maintain strong relationships with client stakeholders.

• Oversee staffing, scheduling, training, employee development, and retention.

• Manage security programs including access control, visitor management, incident response, investigations, and risk mitigation.

• Monitor operational performance through KPIs, audits, and reporting.

• Ensure compliance with policies, procedures, and regulatory requirements.

• Support budgeting, resource management, and operational planning.

• Drive continuous improvement initiatives and implement industry best practices.

Qualifications:

• 7+ years of progressive leadership experience in security, operations, law enforcement, military, or a related field.

• Experience managing large teams in a fast-paced environment.

• Strong client service, communication, and leadership skills.

• Demonstrated success managing complex operations and multiple priorities.

• Experience with security systems, emergency management, and workforce planning.

• Skilled in using technology to support account management activities, including scheduling, workforce planning, performance tracking, reporting, and client communication.

• Bachelor's degree is preferred or equivalent combination of education and experience.

Benefits:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.

• 10 Vacation Days

• 6 Sick Days.

• 7 Paid Holidays

• Floating Holidays – 4 floating holiday (Per calendar year).

• Employee Discounts: Apple, Verizon, Vehicles & More!

All candidates must be willing to participate in Securitas’ pre-employment screening process.

Please note: This is a confidential search. Details regarding the client organization, location, and specific operational environment will be shared with qualified candidates as they move forward in the interview process.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan

• Employer-provided medical and dental coverage

• Company-paid life insurance

• Voluntary life and disability insurance

• Employee assistance plan

• Securitas Saves discount program

• Paid holidays

• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.