Engineering Support Technician

Job Description

Job Description

About the Role

We are seeking a detail-oriented and hands-on Engineering Support Technician to join our growing and dynamic team. This role supports engineering operations and quality through product testing, data analysis, documentation, and direct technical assistance. The ideal candidate works effectively both independently and collaboratively, demonstrates strong organizational skills, and enjoys working with physical products while contributing to continuous improvement efforts.

Key Responsibilities

Execute test plans on products, fixtures, and systems in accordance with engineering specifications and procedures

Accurately collect, analyze, and summarize test and return data; prepare clear and concise summary reports for engineering and leadership teams

Process product returns (RMA), record status, document findings, and maintain traceable records in internal systems

Provide hands-on technical support to engineering teams during product development, validation, and troubleshooting activities

Collaborate with cross-functional teams including Engineering, Quality, Manufacturing, and Customer Support

Maintain organized test documentation, logs, and ensuring accuracy and attention to detail

Utilize Microsoft Excel extensively for data analysis, charts, and reporting

Prepare presentations and technical summaries using PowerPoint; communicate clearly via Outlook email and calendar tools

Support lab organization, tool maintenance, and safe handling of equipment and materials

Required Qualifications

Strong ability to work independently while also collaborating effectively as part of a team

Demonstrated attention to detail and commitment to data accuracy and documentation

Experience summarizing technical data and writing clear, structured reports

Hands-on aptitude with mechanical or electrical products

Proficiency in Microsoft Excel, PowerPoint, and Outlook

Ability to follow test procedures and execute test plans consistently

Strong time-management skills with the ability to manage multiple tasks and priorities

Nice-to-Have / Preferred Qualifications

Basic experience with computer-aided drafting (CAD) tools

Basic knowledge of household electrical wiring concepts and electrical safety

Call center support, decision tree development or product triage

Familiarity with leveraging AI tools (e.g., Copilot, ChatGPT, or similar) to improve productivity, data analysis, documentation, or troubleshooting

Prior experience in an engineering lab, manufacturing environment, or technical support role

Recommended Additional Attributes (Valued for Success)

Curiosity and willingness to learn new tools, technologies, and processes

Strong verbal communication skills and ability to explain technical findings to non-technical audiences

Problem-solving mindset with a continuous improvement approach

Adaptability in a fast-paced, evolving environment

Why Join Us?

Be part of a growing and innovative company with opportunities to expand your technical skills

Work in a collaborative, supportive environment where your contributions make a visible impact

Gain exposure to engineering development, testing, and real-world product performance