Credit Solutions Advisor - 100 Federal

Job Description The role is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. This includes delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Responsibilities Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank. Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities. Represents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging. Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs. Responds to client requests and makes referrals to appropriate internal partners based on client needs. Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience. Required Qualifications Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self‑source business combined with a proven record in consultative sales and delivering tailored financial solutions. Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively. Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone. Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information. Has effective customer service skills with ability to manage the full client end‑to‑end experience and problem resolution. Strong written and verbal communication skills. Ability to handle ambiguity and adapt to changing circumstances. Dedicated, enthusiastic, driven and performance‑oriented; possesses a strong work ethic. Can be flexible to work weekends and/or extended hours as needed. A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally. Ability to learn and understand technology. Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies. Desired Qualifications Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government). Knowledge of credit and home lending requirements. Experience working in a financial center where goals were met or exceeded. Knowledge in analyzing and comprehending complex financial data and providing financial alternatives. Knowledge of banking products and services. Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. Experience in a loan origination role in a retail environment and knowledge of structuring, processing, underwriting and closing procedures. Federal regulations governing real estate lending including FHA and HUD guidelines. Other Lending Products (Credit Card, Vehicle Loans). Strong computer skills including MS applications and previous experience utilizing laptop technology. Skills Client Management Client Solutions Advisory Customer and Client Focus Referral Identification Risk Management Client Experience Branding Credit Documentation Requirements Credit and Risk Assessment Pipeline Management Referral Management Attention to Detail Collaboration Issue Management Prospecting Relationship Building Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift 1st shift (United States of America) Hours Per Week 40 Pay Transparency Pay range $25.00 - $29.61 hourly pay, offered based on experience, education and skill set. Formulaic incentive plan eligible. Employees may earn monthly, quarterly and/or annual incentives based on performance against defined metrics. Benefits This role is currently benefits eligible. Industry‑leading benefits, paid time off, and resources and support are provided to help employees make a genuine impact and contribute to sustainable growth. Legal Statements It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy Statement: Pay Transparency: #J-18808-Ljbffr Bank of America