Lead Technical Program Manager

As a Lead Technical Program Manager in the Consumer and Community Bank- Business Banking Technology, you will help senior leaders run a large-scale technology organization with discipline, transparency, and accountability. You will drive technology projects and programs end-to-end, connect work across teams, and translate execution details into clear updates that support decisions, strengthen controls, and drive measurable outcomes.

You will use your program management expertise, analytical reasoning, and communication skills to bring structure to ambiguous priorities, create clear execution plans, and ensure stakeholders remain aligned on objectives, decisions, risks, and next steps. This role requires strong ownership, sound judgment, and the ability to communicate effectively with technical and business audiences while managing stakeholders effectively. This is an opportunity to help shape and scale a growing organization while working closely with executive leadership. You will have broad visibility across Business Banking Technology and play a key role in driving execution, supporting strategic initiatives, coordinating across teams, and helping leaders make informed decisions through effective governance, controls, and reporting.

Job responsibilities

• Drive execution of Business Banking initiatives and lead planning and execution for technology programs and leadership priorities across Business Banking Technology.
• Develop program plans, governance cadence, milestones, and action plans that establish clear ownership, accountability, and measurable progress.
• Partner with engineering, product, controls, and business management teams to define program scope, objectives, deliverables, and dependencies aligned to technology and organizational priorities.
• Coordinate across engineering, product, architecture, and business stakeholders, drive delivery reviews and leadership updates, help leaders maintain visibility into progress and decisions
• Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Prepare executive-ready materials, leadership updates, business reviews, governance forums, and communications that summarize status, decisions, risks, and next steps.
• Drive continuous improvement across operating processes, reporting, controls governance, issue management, and execution routines to improve transparency, efficiency, and follow-through.
• Support change execution by coordinating communications, readiness activities, follow-ups, and stakeholder alignment as teams adopt new processes, priorities, and ways of working.

• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated ability to lead complex, cross-functional initiatives with multiple stakeholders, dependencies, risks, and competing priorities.
• Strong analytical and problem-solving skills, with the ability to translate business, technical, and operational objectives into actionable plans.
• Demonstrated stakeholder management and influencing skills, including the ability to build productive relationships and drive alignment across senior leaders and distributed teams.
• Experience with Technical Program Manager, Business Management, Chief of Staff–type execution roles, Technology Operations, Large transformation programs, Enterprise technology program management
• Experience with Cross-functional execution, Governance, controls, and issue management, Executive communications and leadership support, Change navigation in a growing organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Experience in preparing executive communications, business reviews, governance materials, dashboards, and status updates for senior business and technology audiences.
• Experience managing program schedules, milestones, risks, issues, decisions, and action items with clear ownership and follow-through.
• Proficiency with PowerPoint, Excel, project tracking, and collaboration tools; strong written and verbal communication skills.

Preferred qualifications, capabilities, and skills

• Experience in financial services, portfolio governance, or large-scale technology operating environments.
• Experience supporting senior leadership forums, including staff meetings, business reviews, governance meetings, executive communications, and cross-functional decision-making discussions.
• Experience across technical program management, business management, technology governance, or related execution roles; candidates with transferable skills across these disciplines are encouraged to apply.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.