Regional Director, Human Resources

Regional HR Director

At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.

We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

The Regional HR Director serves as a senior leader responsible for overseeing HR service delivery across a portfolio of PEO/ASO clients through a team of HR Business Partners and HR Consultants.

This role is accountable for building, developing, and leading a high-performing HR team that delivers consistent, compliant, and high-quality client experiences. The Regional HR Director ensures that HR service delivery is proactive, structured, and aligned with organizational standards, while also supporting scalability across the business.

Unlike a traditional HR Director role, this position is not responsible for day-to-day HR administration for the broader client base. Instead, it functions as a strategic leader, escalation point, and coach, stepping into client matters selectively - primarily for high-revenue, high-risk, or complex situations - to stabilize relationships, resolve issues, and model best practices for the team.

This role is also responsible for establishing and maintaining a structured approach to quality assurance, consistency, and risk mitigation across HR service delivery.

This role is based in the regional office in Phoenix, AZ, and includes local travel with occasional overnight travel.

Essential Duties and Responsibilities

Team Leadership, Engagement & Development

• Lead, coach, and develop a team of HR Business Partners and HR Consultants across varying experience levels
• Foster a culture of accountability, responsiveness, and high-quality client service
• Drive employee engagement through regular 1:1s, performance management, and career development planning
• Identify skill gaps and implement targeted training to elevate HR competency across the team
• Provide ongoing coaching in core HR disciplines, including employee relations, compliance, and client communication
• Reinforce consistency in approach, documentation, and service delivery standards
• Model leadership behaviors and HR best practices through direct involvement when needed

Client Experience & Relationship Oversight

• Ensure consistent, high-quality HR service delivery across assigned client base
• Oversee team execution of client touchpoints, ensuring alignment with service standards
• Act as a senior escalation point for complex or sensitive HR issues
• Support relationship stabilization efforts for at-risk or high-impact clients
• Maintain direct involvement with a select group of high-revenue or strategic clients
• Balance client advocacy with compliance requirements, risk mitigation, and organizational standards

Escalation Management & Issue Resolution

• Lead resolution of complex employee relations issues, compliance concerns, and organizational challenges
• Step into escalated situations to provide direction, credibility, and resolution strategy
• Coach HRBPs and Consultants through challenging scenarios to build capability and confidence
• Ensure issues are documented, tracked, and resolved with appropriate follow-through
• Identify patterns in escalations and implement preventative strategies

New Client Onboarding & Service Transition

• Oversee HR onboarding for new clients to ensure a seamless and structured experience
• Partner with implementation teams to validate HR setup, policies, and service expectations
• Ensure HR team readiness and alignment prior to client go-live
• Step in as needed to support high-value client onboarding or complex transitions
• Identify onboarding gaps and drive improvements to reduce downstream issues

HR Operations Oversight & Quality Assurance

• Provide oversight of HR service delivery workflows, ensuring consistency and adherence to SOPs
• Establish and maintain standards for documentation, case management, and compliance practices
• Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, file reviews, and service consistency checks
• Leverage QA insights, trends, and reporting to improve service quality, reduce risk, and enhance team performance
• Ensure alignment with internal compliance, legal, and risk management requirements
• Promote disciplined use of systems (e.g., HRIS, CRM) to ensure visibility and accountability

Process Improvement & Operational Excellence

• Identify inefficiencies and implement process improvements to enhance scalability and consistency
• Standardize HR workflows and reinforce adherence to established procedures
• Utilize reporting and metrics to monitor team performance, service levels, and client outcomes
• Drive initiatives related to automation, system enhancements, and service model improvements
• Partner with leadership to continuously evolve the HR service delivery model

Cross-Functional Collaboration

• Act as a connector between HR, Payroll, Benefits, Compliance, and Operations teams
• Ensure alignment across functions to deliver a seamless client experience
• Translate client or operational challenges into clear internal action plans
• Reduce friction caused by miscommunication, unclear ownership, or inconsistent execution

Key Strategic Alignment

This role directly supports organizational priorities by:

• Improving client retention through consistent, high-quality HR service delivery
• Strengthening employee engagement and capability within HR teams
• Reducing compliance and employee relations risk through proactive oversight and QA controls
• Enhancing onboarding experiences for new clients
• Supporting scalable growth through standardized, repeatable HR practices
• Providing senior-level coverage for high-value and high-risk client situations

Qualifications & Experience

• 8+ years of HR experience, preferably within PEO, ASO, or multi-client service environments
• 3+ years of leadership experience managing HR teams (HRBPs, Consultants, or similar roles)
• Strong background in employee relations, compliance, and multi-state employment practices
• Experience managing complex client environments and escalated HR issues
• Proven ability to coach and develop HR professionals
• Experience supporting or leading HR onboarding/implementations

Leadership Profile

The ideal Regional HR Director is:

• A people-first leader who prioritizes team development and engagement
• Highly credible in HR disciplines, especially employee relations and compliance
• Calm, confident, and effective in high-stakes or escalated situations
• Operationally disciplined with a focus on consistency, documentation, and risk mitigation
• Proactive, accountable, and solutions-oriented
• Skilled at influencing across teams without direct authority
• Comfortable balancing strategic leadership with selective hands-on involvement

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.