Customer Care Agent- Skincare/ Beauty

Overview Ultimate Staffing is seeking a Customer Care Agent to join a fast-growing global beauty & skincare brand. Vietnamese or French bilingual preferred. Location: Irvine, CA. Industry: Skincare / Beauty. Type: Full-time | Onsite. What You'll Do Support customers and distributors via email, phone, and chat Handle product inquiries, order tracking, returns, and account support Own each case from first contact to full resolution Build strong, long-term distributor relationships Translate marketing/product content for Vietnamese or Chinese-speaking audiences Work cross-functionally with operations, logistics, marketing, and product Deliver warm, professional, beauty-focused customer experiences What We're Looking For 1-2 years of customer service experience (fast-paced environment preferred) Strong written & verbal communication skills Ability to multitask while staying organized and calm Comfortable supporting distributors—not just individual consumers Passion for skincare, beauty, wellness, or personal care Bilingual Vietnamese or French strongly preferred Tech-savvy and confident across multiple communication channels Why You'll Love This Opportunity The company is scaling rapidly across the U.S. Beautiful, newly renovated Irvine HQ near the Spectrum Major product evolution & rebranding underway with strong market momentum Over $2B in global cumulative sales and growing Small, collaborative, high-energy team Clear path for growth as U.S. operations expand All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr