Hotel Operations/Property Manager

Job Description

Job Description

House Manager for Hewitt House Bed and Breakfast

Are you friendly, organized, detail oriented, and customer service- minded? You could be a great fit for our team! The House Manager helps to keep our beloved Hewitt House clean, tidy, and brilliantly styled to welcome event guests. The bed and breakfast is typically rented in conjunction with events on property, usually on weekends and occasionally during the week.

General Responsibilities:

• Oversee/Coordinate maintenance and service needs in and around Hewitt House to include 10 guest rooms, shared indoor and outdoor guest spaces, and owner's quarters.
• Schedule housekeeping services based on guest check-in and check-out dates.
• Coordinate catering services to include snack and beverage stations, breakfast/brunch service, and House events including, but not limited to wedding rehearsal dinners and welcome parties, Hewitt Oaks-sponsored local events, and corporate/organization retreats.
• Responsible for setting up, tearing down, and cleaning up for small events and directing teams to assist with these tasks for larger events.
• Have incredible organizational skills, being able to balance all of your duties in an efficient and organized way. Not shying away from juggling multiple tasks at once.
• Take pride in being the person who is our constant presence at Hewitt House, greeting all visitors.
• Answer guest questions/calls with warm, sincere, motivated service. 
• “Open” Hewitt House each day using the Opening and Closing Checklist, ensuring spaces are clean, organized, and site visit-ready at all times.
• Greet all clients and potential clients, providing House tours when needed.
• “Check in” all hotel guests upon arrival at Hewitt House. To include: showing them to their assigned room(s), ensuring all incidental paperwork is completed, and providing a brief tour of the public House spaces.
• Following departure, check each guest room and complete a damage/cleaning report, restock snack and beverage stations, straightening and freshening public spaces (fluff throw pillows, restock toilet paper, hand towels, pool towels, etc).
• Maintain inventory of standard necessary items.
• Oversee House budget and manage inventory and event repairs as necessary.

The Ideal Candidate Will:

• Possess a minimum of 5 years of customer service experience. Guest accommodations or housekeeping experience preferred.
• Find a flexible schedule appealing (rather than a traditional 9-5 M-F).
• Excel in customer service/be a service-first minded individual.
• Be comfortable primarily working independently.
• A stand-out applicant will have experience in the care and preservation of antique furniture.

Hours and Work Days: Our standard work week is Tuesday-Saturday. While this position has flexible/negotiable work hours to encompass up to 45 hours/week, Friday and Saturday are required work days. Please do not apply for this position if you are not available on weekends.

When guests on property, this position serves in an on-call capacity including Sunday 8am-Noon.

Additional Compensation: A generous benefits package including 100% paid health insurance premium and vacation/holiday PTO are included with this role.

We are a rapidly growing organization in an extremely demanding industry and market, so your passion to be a part of that team is essential. Due to the size of our full time team, all employees are expected to help across all aspects of the company. The words, “that's not my job” will not be said here. This is not a clipboard/point-and-direct role.