Vehicle Appraiser and Buyer

Job Description

Job Description

Lexus El Cajon is looking for a full time Vehicle Appraiser to join our team. In this role, the Vehicle Appraiser is responsible for purchasing used vehicles for the dealership.

• Establish rapport with Service Lane customers that are in equity positions to procure their vehicles.
• Hold appointments with customers interested in selling their vehicles
• Follow up and reach out to customer leads - place calls, send emails, and text daily
• Answer all incoming communications - calls, texts, and emails
• Schedule appointments for purchase opportunities
• Conduct thorough appraisals of customer vehicles
• Promptly respond to customer inquiries in writing and in live conversations (via phone and in person)
• Negotiate price and offering to customer
• Maintain up-to-date knowledge on vehicle statistics and market trends
• Navigate software systems for leads and reporting - eLeads, CDK, Outlook, Excel, Kelly Blue Book website (KBB), etc.
• Complete appropriate DMV paperwork for vehicle purchases
• Accurately update software systems with all required information, including but not limited to complete history of all customer contact

• Sales skills - ability to leverage specialized car knowledge and quickly develop positive rapport to influence customer decisions
• Excellent communication skills in person, on the phone, and in writing
• Ability to interact with customers with efficiency and courtesy
• Ability to listen and answer customer questions on the phone, in writing, and in person
• Ability to communicate well orally and in writing with customers
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Fluency in additional languages a plus
• Previous sales, call center, or automotive industry experience a plus

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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