Customer Relations Representative - State Farm Agent Team Member
Krina Mallgren - State Farm Agent
Insurance Service & Marketing Specialist
Krina Mallgren Insurance Agency is a leading provider of insurance solutions dedicated to delivering exceptional service and innovative marketing strategies to grow our client base. We foster a collaborative and dynamic work environment where employees can grow, thrive, and contribute to both client satisfaction and business development.
We are seeking a detail-oriented and proactive Insurance Service & Marketing Specialist to join our team. This hybrid role combines client-facing insurance service responsibilities with marketing initiatives aimed at promoting our products, enhancing customer engagement, and supporting business growth.
Insurance Service Duties:
- Serve as the primary point of contact for insurance policyholders, addressing questions and resolving issues promptly and professionally.
- Process new insurance applications, renewals, cancellations, and policy endorsements.
- Review and verify insurance documents for accuracy and completeness.
- Collaborate with underwriters, claims adjusters, and other departments to facilitate smooth policy management.
- Maintain accurate records of all client interactions and transactions in the company database.
- Educate clients on coverage options, policy terms, and benefits to help them make informed decisions.
- Assist with billing inquiries and coordinate with the finance department as needed.
- Stay updated on insurance products, industry regulations, and company policies.
Marketing Duties:
- Assist in developing and executing marketing campaigns to promote insurance products and services.
- Create and distribute marketing materials, including newsletters, email campaigns, and social media content.
- Support lead generation efforts through outreach and follow-up communications.
- Analyze marketing data and customer feedback to identify opportunities for improving client engagement and acquisition.
- Coordinate with external vendors and partners for marketing events and promotions.
- Maintain and update the company's website and social media profiles with relevant content.
Qualifications:
- Previous experience in insurance customer service and/or marketing is highly desirable.
- Strong knowledge of insurance terminology, policies, and procedures.
- Familiarity with marketing principles, digital marketing tools, and social media platforms.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in Microsoft Office, CRM software, and marketing platforms (e.g., Mailchimp, Hootsuite).
- Ability to work independently and collaboratively in a fast-paced environment.
Compensation: $45,000.00 - $55,000.00 per year
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Relations Representative - State Farm Agent Team Member. Be the first to apply!
- hospital customer service representative Spokane, WA
- remote customer service advisor Spokane, WA
- customer experience agent Spokane, WA
- service person Spokane, WA
- customer account representative Spokane, WA
- financial customer service representative Spokane, WA
- customer service representative insurance Spokane, WA
- customer experience associate Spokane, WA
- member service representative Spokane, WA
- customer relations associate Spokane, WA
