Customer Relations Representative - State Farm Agent Team Member

Insurance Service & Marketing Specialist

Krina Mallgren Insurance Agency is a leading provider of insurance solutions dedicated to delivering exceptional service and innovative marketing strategies to grow our client base. We foster a collaborative and dynamic work environment where employees can grow, thrive, and contribute to both client satisfaction and business development.

We are seeking a detail-oriented and proactive Insurance Service & Marketing Specialist to join our team. This hybrid role combines client-facing insurance service responsibilities with marketing initiatives aimed at promoting our products, enhancing customer engagement, and supporting business growth.

Insurance Service Duties:

• Serve as the primary point of contact for insurance policyholders, addressing questions and resolving issues promptly and professionally.
• Process new insurance applications, renewals, cancellations, and policy endorsements.
• Review and verify insurance documents for accuracy and completeness.
• Collaborate with underwriters, claims adjusters, and other departments to facilitate smooth policy management.
• Maintain accurate records of all client interactions and transactions in the company database.
• Educate clients on coverage options, policy terms, and benefits to help them make informed decisions.
• Assist with billing inquiries and coordinate with the finance department as needed.
• Stay updated on insurance products, industry regulations, and company policies.

Marketing Duties:

• Assist in developing and executing marketing campaigns to promote insurance products and services.
• Create and distribute marketing materials, including newsletters, email campaigns, and social media content.
• Support lead generation efforts through outreach and follow-up communications.
• Analyze marketing data and customer feedback to identify opportunities for improving client engagement and acquisition.
• Coordinate with external vendors and partners for marketing events and promotions.
• Maintain and update the company's website and social media profiles with relevant content.

Qualifications:

• Previous experience in insurance customer service and/or marketing is highly desirable.
• Strong knowledge of insurance terminology, policies, and procedures.
• Familiarity with marketing principles, digital marketing tools, and social media platforms.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in Microsoft Office, CRM software, and marketing platforms (e.g., Mailchimp, Hootsuite).
• Ability to work independently and collaboratively in a fast-paced environment.

Compensation: $45,000.00 - $55,000.00 per year