Head of Agency Services

OverviewThe Head of Agency Services is responsible for managing AmTrust’s agency lifecycle operations, including agency onboarding, appointment, due diligence, compliance, and ongoing servicing. This role ensures that all agency partners meet regulatory, financial, and operational requirements while enabling a seamless, scalable, and efficient experience across the distribution network. The role will oversee day-to-day operational performance, support risk and compliance efforts, and partner across teams to improve processes and enhance the ease of doing business with AmTrust.ResponsibilitiesEstablish standardized onboarding procedures to ensure speed, consistency, and complianceOversee the end-to-end agency appointment process, including contracting, licensing verification, and system setup for all agents that work with our Small Commercial, Specialty Program, E&S, AIID/URU, Surety, Cyber, AmTrust Exec and Specialty Risk Divisions.Partner with Distribution and Sales to support timely onboarding of new agency partnersReview and provide recommendations or resolution for onboarding agents that may not meet AmTrust standards. Manage agency due diligence processes including financial reviews, background checks, compliance validation, and regulatory adherencePartner with Legal, Compliance, and Risk to mitigate exposure and ensure adherence to all requirementsEnsure compliance with state regulations, company standards, internal underwriting guidelines, and corporate risk policiesEstablish and maintain policies, controls, and documentation standards for agency management processesReview and approve all E&O policies and sub-producer agreements for Program, AIID and select Specialty Risk divisions. Oversee periodic reviews and re-certification of appointed agenciesManage ongoing agency servicing operations including credentialing, maintenance of records, and contract updatesEnsure accuracy and integrity of agency data across systemsOversee commission setup, hierarchy management, and appointment changesDrive operational efficiency across agency support functionsLead digital transformation initiatives, including automation and workflow tools to reduce manual touchpointsDevelop and enhance reporting capabilities to provide visibility into onboarding timelines, risks, and operational metricsSupport sales leadership with insights into onboarding pipeline and agency readinessWork closely with Distribution, Underwriting, Finance, Compliance, and IT team.Ensure alignment between agency operations and broader organizational goalsEstablish clear performance metrics and development pathwaysQualifications8+ years of experience in property & casualty insurance, preferably within agency operations, distribution support, compliance, or underwriting operationsProven experience managing agency onboarding, appointment, licensing, or producer management processesDemonstrated success overseeing operational teams and improving service delivery in a regulated environmentExperience working with agency distribution models, including independent agents and brokersStrong understanding of due diligence, risk assessment, and governance frameworksFamiliarity with producer licensing platforms (e.g., NIPR, Sircon) preferredProven ability to work cross-functionally with senior stakeholdersStrong organizational and execution skills with the ability to manage multiple prioritiesEffective cross-functional collaborator with the ability to work across Distribution, Compliance, Legal, Finance, and ITSolid analytical and problem-solving capabilities, with attention to detailStrong communication skills, with the ability to provide clear updates and recommendations to leadershipThis job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.What We OfferAmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.Job SummaryRequisition ID: JR1006200Category: OperationsPosition Type: Regular Full-Time