Product Support Service Representative, Industrial and Marine Engine

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Product Support Sales Representative, Industrial and Marine Engine (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. You will be both a salesperson and consultant for customer accounts. This position will be charged with covering the assigned territory and establishing and maintaining customer relationships that focus on winning both immediate service needs and long-term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Primary Responsibilities:

• Responsible for overall promotion, and profitable execution Marine and Industrial Engine product support (parts & service) sales to End-Use customers within an assigned geographic territory and/or specific customers including all other duties as assigned by management. Increase service sales and market share with all customers in assigned territory through face-to-face meetings, as well as verbal and written communication.
• Develops and implements sales and account strategies in accordance with Yancey & Caterpillar goals and initiatives, including professional sales presentations reflective of Caterpillar / Yancey products and services. Achieve assigned sales growth plans for strategic accounts for revenue, profitability, and customer satisfaction/loyalty targets within the specified territory for product support services
• Initial exclusive territory: South Georgia
• Maintains current customer and prospect list for assigned territory
• Coordinates regular customer visits and follow-up
• Perform engine audits, technical reviews of customer equipment, and prepare service related proposals and quote for repairs, CVA’s, Extended Warranties and Overhauls
• Market customer service agreements (CSA’s)
• Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
• Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
• Informs Product Support Sales Manager of new customer service opportunities
• Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
• Consistently maintains positive, productive and mature work ethics
• Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
• Works with various vendors to solicit parts or services required to support any proposed service activity
• Maintains up to date maintenance contract pricing

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior sales experience, preferably in the industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.

Education/Experience:

• High school diploma or equivalent required.

Required Qualifications/Skills:

• Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales.
• Ability to express ideas and influence others in a positive manner to accomplish work goals.
• Ability to work with limited supervision and in a team atmosphere.
• Experience using computer software including, but not limited to Microsoft Office suite, Outlook and CRM software such as Salesforce / Saleslink
• Experience working an assigned territory.
• Driving record that meets company standards.

Preferred Qualifications/Skills:

• Prior Sales Experience
• Industry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 – 5 years

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Compensation
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

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