Field Engineer 4

Field Engineer 4

As a Field Engineer 4, you will work in a highly directed environment. Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

• PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work
• Whole unit replacement
• Simple desktop printer fixes
• Load software with a script

General Job Information:

Candidate will be taking PC hardware break fix calls at various locations. Must have reliable transportation. Must be able to pass drug and background screening. Must be able to complete required product training.

Required Skills:

DELL Desktop PC, Install/Support, Expert A+ Certification

Screening Requirements:

Must be able to pass drug and background screening.

Manager Notes:

ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED!!! DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank or you do not add the general/technical questions to the resume, the resume WILL be rejected!

General Questions:

• Full Legal Name (name that appears in driver's license)
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
• This position requires a substantial amount of administrative work (via iPhone), such as real-time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
• Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
• If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
• Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
• Do you have a reliable computer and a high-speed internet connection at home that you can use for work?
• The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code?
• Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Will there be any issue with this requirement?