Customer Success Manager

Overview The Creator Economy has a payment problem. We’re solving it. Over 1.5 million Creators across 50+ countries get paid through ChannelMeter. We’ve processed $2B+ in payments for Creator Networks, agencies, IP distributors, and global brands—making sure the people building the internet actually get paid accurately, on time, and without the chaos that usually comes with cross-border financial operations at this scale. The market is heading toward $500B by 2027. The infrastructure to support that growth doesn’t exist yet. We’re building it. Why this role, why now We’re at an inflection point. Our customer base is growing, the companies we serve are becoming more sophisticated, and the bar for customer success is rising—fast. We need someone who can rise with it. This isn’t a “check in quarterly and renew the contract” CS role. You’ll be embedded in your customers’ operations, helping them navigate complex financial workflows, unlock new capabilities on our platform, and grow alongside us. You’ll also be expected to use AI—Claude, Codex, Claude Cowork—as real tools in your daily work, not as a side experiment. If AI fluency is a box you’re still trying to check, this probably isn’t the right fit. What you’ll own The full customer lifecycle: onboarding, training, adoption, health monitoring, renewals, and expansion. Hands-on implementations—you’ll get to know our platform deeply and tailor it to each customer’s financial workflows. Account health across your book—you’ll spot risk early and know how to turn it around before it becomes churn. The relationships that matter: economic buyers, day-to-day operators, and everyone in between. Your AI toolkit—Claude, Codex, and Claude Cowork to prep for every customer interaction, draft QBRs, summarize account history, and flag risk patterns before they surface in a call. A structured pipeline in your task management system—every commitment, action item, and renewal date tracked and owned, nothing left to memory or inbox. A real voice in how we build CS at ChannelMeter—playbooks, tooling, and processes that scale. You’ll thrive here if you Have 3–5 years in Customer Success, Account Management, or a customer-facing SaaS/B2B role. Use AI tools—Claude, Codex, Cowork, or similar—every day to do better work faster, not just to say you’ve tried them. Write clearly and concisely—you make complex things simple, not simple things complicated. Run a tight operation inside a task management system (Asana, Linear, Notion, or equivalent)—you close loops and nothing falls through the cracks. Are obsessively organized and detail-oriented (the kind of person who catches the error everyone else missed). Stay calm when plates are spinning and know how to prioritize without being told. Are genuinely curious—about the Creator Economy, your customers’ businesses, and what’s working and what isn’t. Have experience working in or with YouTube, the Creator Economy, or other Creator-focused platforms. A few requirements You’re based in the SF Bay Area and available to come into the office regularly. You’re authorized to work in the US—we can’t support visa sponsorship or relocation for this role. Bonus if you have Experience in payments, fintech, or financial operations. Hands-on time in the Creator Economy—whether on the platform, agency, brand, or enterprise side. Startup experience where you had to figure things out without a playbook. Compensation Base: $55,000–$85,000 USD Commission on top of base – $85K–$105K OTE Health benefits, unlimited PTO, team offsites, and flexible work arrangements. How we hire We move quickly and respect your time. Most candidates wrap up in 2–3 weeks: Intro call (30 min) Team interview (45 min) Short take-home exercise (AI tools encouraged) Presentation & discussion Leadership conversations References & offer Apply Send your resume or LinkedIn to View email address on click.appcast.io. A short note about why this role interests you goes a long way. Bonus points—tell us your favorite Creator, and tell us one specific way you’ve used AI to improve a customer outcome. #J-18808-Ljbffr