Mid Market Account Manager

Job Description

Segra is searching for a qualified and experienced Mid Market Account Manager to join us in a full-time capacity.

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Location Requirement: Charleston, SC

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Role Overview:

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The Mid-Market Account Manager (MAM) is responsible for retaining and growing revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and ensuring customer satisfaction. This role carries a new revenue quota and focuses on driving uplift revenue while minimizing churn across assigned accounts.

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You’ll serve as the primary point of contact for mid-market customers, working closely with internal teams to deliver solutions that meet evolving business needs.

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What You’ll Do

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• Grow revenue within an assigned base of existing mid-market customers through upsell and expansion opportunities
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• Manage and renew customer contracts to increase retention and reduce churn
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• Build proposals using Segra’s full portfolio of connectivity, cloud, and managed services
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• Deliver effective sales presentations and quarterly account reviews
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• Use CRM tools (Microsoft Dynamics or similar) to manage opportunities, forecasting, and reporting
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• Coordinate with Sales Engineering and Customer Care to ensure successful order fulfillment and on-time delivery
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• Maintain accurate customer records, contracts, and sales documentation
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• Identify and pursue new logo opportunities within the existing customer base
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Qualifications:

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• Education- Bachelor’s degree in Sales, Marketing, or related field — or equivalent work experience
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• 2+ years of telecommunications or technology sales experience required, 4+ years preferred
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• Experience selling solutions such as connectivity, cloud, storage, security, or managed services
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• Prior ILEC/CLEC or enterprise-level sales experience preferred
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• Experience supporting mid-market and/or enterprise customers is a plus
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• Skills & Competencies
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• Strong communication and relationship-building skills
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• Effective time management and organization
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• Proficiency with Microsoft Office and CRM tools
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• Ability to develop strategic account plans aligned to customer needs
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• Problem-solving mindset with a focus on customer satisfaction
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• Comfortable conducting quarterly business reviews and executive-level conversations
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About Segra:

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Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

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At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

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Benefits Overview:

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Segra offers a very robust benefits package to our full-time employees, some of which include:

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• Medical, dental, vision insurance

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• Life insurance

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• 401(k) match

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• Flexible Spending/Health Savings Accounts

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• Tuition and gym reimbursements

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• Vacation/PTO, paid holidays, floating holidays

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• Volunteer days, parental leave

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• Legal, accidental, hospital indemnity, identify theft, pet insurance

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Our Commitment to Equality:

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Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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Salary Range: $65,000 - $80,000 + commissions

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Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.