Patient Service Representative I

Pediatric Patient Service RepresentativeAnn & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.Location: Lurie Children's Primary Care - Town & Country Pediatrics (Halsted)Shift: Candidates are expected to be available for 20 hours a week, based on the needs of our clinics. They can expect at least one evening shift (11am-7:30 or 10:30-6pm) per week and 2 weekend shifts (8:00am – 2:30pm or 8:45am – 2:45pm) every 4 weeks. These can be Saturday and Sunday of the same weekend or split over 2 weekends. They must also be able to travel to all three sites – Halsted (Old Town), Glenview, Skokie and Evanston.Knowledge, Skills, and Abilities (K.S.A.'s):High school diploma required. Some college preferred.Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.Some knowledge of electronic medical record.Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.Problem solving skills and ability to handle multiple priorities in fast paced environment.Ability to manage stressful situations appropriately.Job Duties:Completes pre-registration as well as full registration as needed for families.Ensures eligibility information accurate.Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.Makes copies of insurance cards as appropriate.Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.Provides ID Band to patients as appropriate.Informs patient/families of any wait times or delays in service.Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.May be required to enter patient information in additional electronic systems.Adheres to organizational Power all principles.Maintains confidentiality and HIPPA rules.Completes check-out procedures; prepares required forms for distribution.Communicates with other Patient Service Representative staff and department team members to coordinate activities.Other job functions as assigned.Specific to Area Job Functions:Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:Outpatient Lab:Requirement to enter and or release lab ordersFollow Epicare link process for ordersEnsures all paper orders are appropriate/ acceptableEnter orders via written orders mode when presented with paper orderMaintain all written orders as per process for scanningContacts referring provider when appropriateEnter notes in Epic regarding # of test and specific instructionsFollow process for Research, Drop off, Miscellaneous OrdersMedical Imaging:Follow process for checking in patientFollow the Epice Care Link processCreate and/or collect patient payment estimatesIf paper order follow Written Order processSchedule appointment from the orderContact referring physician when appropriateOutpatient Surgery:Follow process for patient admission via Optime workflowCollect co-payments or deductibles for outpatient surgeriesLCPC-TCP:Answers backline and patient phone lines (department specific), handles according to needs of callerCreates Recalls and Waitlist notifications when appropriateCompletes daily No Show documentation and communicates with family to rescheduleDocuments and sends patient messages to providers via Epic in-basketOther job functions as assignedEducation: High School Diploma/GED (Required)Pay Range: $19.00-$28.50 HourlyAt Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.Benefit Statement: For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer matchVarious voluntary benefits:Supplemental Life, AD&D and DisabilityCritical Illness, Accident and Hospital Indemnity coverageTuition assistanceStudent loan servicing and supportAdoption benefitsBackup Childcare and EldercareEmployee Assistance Program, and other specialized behavioral health services and resources for employees and family membersDiscount on services at Lurie Children's facilitiesDiscount purchasing programThere's a Place for You with UsAt Ann & Robert H. Lurie Children's Hospital of Chicago and its affiliates (collectively "Lurie Children's"), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.Lurie Children's and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.For questions about how to request an accommodation please contact: View email address on click.appcast.io NoticeLurie Children's utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.It is a civil rights violation with respect to recruitment